Insights from our Voice of the Customer Roadshow
Last Thursday, Delvinia and AskingCanadians partnered with Confirmit to bring the organization’s International Voice of the Customer and Mobile Research Roadshows to Toronto. The day began with a VoC breakfast event for 50 guests at The Ritz-Carlton hotel. Karine Del Moro, Senior Director, Confirmit; Delvinia President Steve Mast and Rick Bedard, Director of Training Operations […]
VoC Roadshow Preview: FlightSafety’s Rick Bedard
Like many companies considering the implementation of a VoC program, FlightSafety International—the world’s leading aviation training company—wanted to be proactive in gathering better intelligence from its customers and clients; and to become more agile in the marketplace. On June 21st, Rick Bedard, Director of Training Operations for FlightSafety International will join us for Confirmit’s International […]
CMA Summit 2012: Capturing the Voice of the Customer
Last week, Delvinia CEO Adam Froman was among the speakers at the Canadian Marketing Association‘s CMA Summit 2012, held at the Westin Harbour Castle Hotel on May 16 and 17. Adam shared his perspective on how to capture the Voice of the Customer in a presentation titled, The Age of Intelligence, and explained how Delvinia […]
RSVP to Attend Confirmit’s Voice of the Customer & Mobile Research Roadshows
Save the date! Delvinia and AskingCanadians™ have partnered with Confirmit to bring the organization’s International Voice of the Customer and Mobile Research Roadshows to Toronto on June 21st. The Toronto date for the events, which are being held in various cities across Europe and the United States this spring, includes an exclusive VoC breakfast at […]
Speaking Engagements: 2012 CMA Summit
The Canadian Marketing Association presents the 2012 CMA Summit (formerly the CMA National Convention) at the Westin Harbour Castle Hotel on May 16 and 17. This year’s theme: Connections. Delvinia CEO Adam Froman is among the speakers. Here’s a preview of what he’ll be talking about during his session, The Age of Intelligence: From Insight […]
Delvinia’s Customer-Centric Approach to VoC Programs
Voice of the Customer is a term that’s commonly being used to describe the process of using digital technologies across various customer touchpoints to collect, analyze and interpret customer feedback and data. Sounds straightforward. But in today’s digital world, keeping pace with the changing habits and behaviours of customers has never been so challenging. Digital […]