We are pleased to announce a further innovation to our AI-enabled virtual moderator, CRIS. CRIS has been adapted to provide support to Methodify by Delvinia users by using its conversational capabilities to understand a user’s question and return the most appropriate answer with a link to more information in the existing knowledge base. This new functionality continues the our journey toward the virtualization of research by providing a more engaging conversational experience for users who need support.
CRIS is able to serve the support needs of both researchers and non-researchers alike, as it adapts to the conversation to their specific needs. For researchers, CRIS helps explain to them how to do what they already do – but on the Methodify platform. For non-researchers, CRIS provides access to materials such as tutorials and best practices, making it easier for them to develop their skills.
This ability to adapt to the needs of the specific user is powered by AI and natural language processing. It is able to access and learn from everything in Methodify’s Zendesk knowledge base. This combination ensures that the knowledge level of CRIS isn’t stagnant – as time goes on its accuracy continues to improve and it always remains up-to-date.
“We’re excited to be incorporating CRIS into Methodify’s Support as it will further enhance the user experience,” says Steve Mast, President and Chief Innovation Officer of Delvinia. “Helping people get the answers they need, when they need them, is central to who we are as a company. Our Support now better reflects that.”
Current Methodify users will see this new functionality available whenever they login to the platform. CRIS will continue to expand its knowledge over time, evolving to provide ever more accurate and thorough answers to any query a user may have.