{"id":28231,"date":"2020-07-30T09:14:04","date_gmt":"2020-07-30T13:14:04","guid":{"rendered":"https:\/\/www.delvinia.com\/?p=28231"},"modified":"2020-08-19T10:01:08","modified_gmt":"2020-08-19T14:01:08","slug":"phase-5-us-small-business-banking-webinar","status":"publish","type":"post","link":"https:\/\/www.delvinia.com\/phase-5-us-small-business-banking-webinar\/","title":{"rendered":"Webinar: Top Banking Needs of American Small Business Owners During &#038; After the Pandemic"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"28231\" class=\"elementor elementor-28231\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d3e3213 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d3e3213\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f191735\" data-id=\"f191735\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7d0e8ab elementor-widget elementor-widget-text-editor\" data-id=\"7d0e8ab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Missed the event?&nbsp;<\/p><p>Sign up below and we&#8217;ll send you the recording:<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7acac0d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7acac0d\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e4f76fe\" data-id=\"e4f76fe\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-551862b elementor-widget elementor-widget-form\" data-id=\"551862b\" data-element_type=\"widget\" data-widget_type=\"form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7afe27e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7afe27e\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7907d6f\" data-id=\"7907d6f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-68c116d elementor-widget elementor-widget-text-editor\" data-id=\"68c116d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Ever wondered how small businesses perceive the US banking industry? Then this webinar is for you. In this free virtual event, Delvinia and Phase 5 will reveal the findings from the first ever \u201cState of the American Small Business Banking Experience\u201d survey, a proprietary study which identifies and measures the critical factors that drive loyalty by surveying small business owners about their perceptions of their bank about innovation, UX, CX and customer centricity.\u00a0<\/p><p>The findings will serve as backdrop to discuss how banks need to reimagine and redesign the experience they deliver to their small business clients in order to meet their changing needs post pandemic.\u00a0 The speakers will also show how using CRIS by Delvinia, an AI-enabled virtual moderator, enabled them to enrich the insights without incurring a lengthy and costly qualitative phase.<\/p><p>Five key takeaways:<\/p><ul><li>Learn the key drivers that are shaping the business banking experience<\/li><li>Why customers of banks that employ a more \u201cpersonal touch\u201d view their banks as being more customer focused<\/li><li>The touchpoints within the customer journey where human versus digital interactions can be used to add the most value and create \u201cstickiness\u201d<\/li><li>How to succeed post pandemic by delivering an experience that meets the needs of business customers in the \u201cnew normal\u201d<\/li><li>How using a AI in surveys generates faster, richer insights<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Missed the event?&nbsp; Sign up below and we&#8217;ll send you the recording: Ever wondered how small businesses perceive the US banking industry? Then this webinar is for you. In this free virtual event, Delvinia and Phase 5 will reveal the findings from the first ever \u201cState of the American Small Business Banking Experience\u201d survey, a [&hellip;]<\/p>\n","protected":false},"author":28,"featured_media":28263,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[218],"tags":[],"_links":{"self":[{"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/posts\/28231"}],"collection":[{"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/comments?post=28231"}],"version-history":[{"count":12,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/posts\/28231\/revisions"}],"predecessor-version":[{"id":28446,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/posts\/28231\/revisions\/28446"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/media\/28263"}],"wp:attachment":[{"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/media?parent=28231"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/categories?post=28231"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/tags?post=28231"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}