{"id":26558,"date":"2020-03-23T08:44:00","date_gmt":"2020-03-23T12:44:00","guid":{"rendered":"https:\/\/www.delvinia.com\/?p=26558"},"modified":"2020-03-20T16:45:26","modified_gmt":"2020-03-20T20:45:26","slug":"managing-client-anxiety-during-covid-19","status":"publish","type":"post","link":"https:\/\/www.delvinia.com\/managing-client-anxiety-during-covid-19\/","title":{"rendered":"Managing Client Anxiety During COVID-19"},"content":{"rendered":"\n<p>As the world strives to adjust to this new normal, it is natural for questions and concerns to arise regarding how to proceed with business in a sensitive manner. In order to help our clients navigate any anxiety around conducting research during this time, we have taken several measures. To begin with, we have consulted with the <a href=\"https:\/\/www.insightsassociation.org\/article\/continuous-learning-essential-%E2%80%93-why-market-research-must-press-during-covid-19-pandemic\" target=\"_blank\" rel=\"noreferrer noopener\" aria-label=\"Insights Association (opens in a new tab)\">Insights Association<\/a>&nbsp;to ensure that continuing with research at this time is appropriate. Their response was a resounding yes, providing it is entirely conducted over digital channels.<\/p>\n\n\n\n<p>Proceeding\nfrom there, we reviewed our panel response rates, and have actually seen an\nincreased interest in participating in survey research due to people being at\nhome and available. However, we have acknowledged that it may be difficult for\nthese participants to answer certain survey topics in a way that reflects their\ntypical behaviour. As such, we have made it clear that we are available to\nprovide advice on positioning of questions to help mitigate this question.<\/p>\n\n\n\n<p>The only\nprojects we have seen put on hold are ones that include on-premise work in\norder to comply with social distancing, or where the questions are on\nbehaviours and attitudes that would be directly impacted by the pandemic. In\ngeneral, however, we have seen an uptick from many industries including\ngovernment, banking, and CPG as understanding public opinion and sentiment is\nperhaps more critical now than ever before.<\/p>\n\n\n\n<p>We are\nsupporting our colleagues who have physical focus group facilities to work with\nus to service their clients during this difficult time.&nbsp; Focus group facilities are the hardest hit\nand as key members of our industry, we are supporting them with our tools and\ntechnologies available to help them provide alternative solutions to their\nclients.<\/p>\n\n\n\n<p>Delvinia\u2019s\nBusiness Continuity Plan has also been in place since last Monday, and we are\nfully up and running. This means we are able to respond quickly to any\nquestions or concerns as they arise, and provide support wherever necessary. Communication\nand compassion are key during this time and we are standing by our clients,\nemployees and partners.&nbsp; We are sharing\nour knowledge, strategy and plans with others to ensure we all survive this\npandemic crisis.&nbsp; We continue to monitor\nthe situation closely in order to provide our clients with the best possible\nguidance and to maintain the health and safety of everyone involved.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>As the world strives to adjust to this new normal, it is natural for questions and concerns to arise regarding how to proceed with business in a sensitive manner. In order to help our clients navigate any anxiety around conducting research during this time, we have taken several measures. To begin with, we have consulted [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":26562,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[55],"tags":[],"_links":{"self":[{"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/posts\/26558"}],"collection":[{"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/comments?post=26558"}],"version-history":[{"count":6,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/posts\/26558\/revisions"}],"predecessor-version":[{"id":26565,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/posts\/26558\/revisions\/26565"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/media\/26562"}],"wp:attachment":[{"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/media?parent=26558"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/categories?post=26558"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/tags?post=26558"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}