{"id":13534,"date":"2013-01-29T09:00:23","date_gmt":"2013-01-29T14:00:23","guid":{"rendered":"https:\/\/www.delvinia.com\/?p=13534"},"modified":"2020-02-10T09:18:03","modified_gmt":"2020-02-10T14:18:03","slug":"speaking-engagements-reinventing-customer-service-conference","status":"publish","type":"post","link":"https:\/\/www.delvinia.com\/speaking-engagements-reinventing-customer-service-conference\/","title":{"rendered":"Speaking Engagements: Reinventing Customer Service Conference"},"content":{"rendered":"<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignright wp-image-13542\" title=\"FederatedPress\" src=\"https:\/\/www.delvinia.com\/wp-content\/uploads\/2013\/01\/FederatedPress-450x261.jpg\" alt=\"\" width=\"360\" height=\"209\" \/>Amy Sullivan, Delvinia&#8217;s VP of Insights, is among the speakers presenting at the 4th Reinventing Customer Service Conference being hosted by <a href=\"http:\/\/www.federatedpress.com\/FPWeb\/Home\/tabid\/252\/Default.aspx\">Federated Press<\/a> next week.<\/p>\n<p>The three-day conference, which takes place from February 5-7 at the Novotel Toronto Centre Hotel, focuses on &#8220;maximizing the opportunities and overcoming the pitfalls in an era when the consumer is king.&#8221;<\/p>\n<p>Amy&#8217;s session, <strong>Creating Great Customer Experiences<\/strong>, will take an unvarnished look at what it takes for organizations to create great customer experiences, including:<\/p>\n<p>\u2022 Listening, empathizing and owning the problem<br \/>\n\u2022 Tips to provide an exceptional experience to every customer<br \/>\n\u2022 Dealing effectively with missteps and errors<br \/>\n\u2022 The importance of keeping your word and delivering on your promise<br \/>\n\u2022 Putting yourself in your customers\u2019 shoes.<\/p>\n<p><a href=\"http:\/\/www.federatedpress.com\/FPWeb\/Events\/tabid\/165\/ctl\/Detail\/mid\/1507\/xmid\/1574\/xmfid\/8\/Default.aspx\">REGISTER NOW<\/a> to join us at this event.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Amy Sullivan, Delvinia&#8217;s VP of Insights, is among the speakers presenting at the 4th Reinventing Customer Service Conference being hosted by Federated Press next week. The three-day conference, which takes place from February 5-7 at the Novotel Toronto Centre Hotel, focuses on &#8220;maximizing the opportunities and overcoming the pitfalls in an era when the consumer [&hellip;]<\/p>\n","protected":false},"author":26,"featured_media":18769,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[54,70,49],"tags":[78],"_links":{"self":[{"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/posts\/13534"}],"collection":[{"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/comments?post=13534"}],"version-history":[{"count":2,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/posts\/13534\/revisions"}],"predecessor-version":[{"id":26217,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/posts\/13534\/revisions\/26217"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/media\/18769"}],"wp:attachment":[{"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/media?parent=13534"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/categories?post=13534"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/tags?post=13534"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}