{"id":11492,"date":"2012-06-28T10:28:19","date_gmt":"2012-06-28T14:28:19","guid":{"rendered":"https:\/\/www.delvinia.com\/?p=11492"},"modified":"2020-02-02T18:08:21","modified_gmt":"2020-02-02T23:08:21","slug":"insights-from-our-voice-of-the-customer-roadshow","status":"publish","type":"post","link":"https:\/\/www.delvinia.com\/insights-from-our-voice-of-the-customer-roadshow\/","title":{"rendered":"Insights from our Voice of the Customer Roadshow"},"content":{"rendered":"

\"\"<\/a>Last Thursday, Delvinia and AskingCanadians<\/a> partnered with Confirmit<\/a> to bring the organization\u2019s International Voice of the Customer and Mobile Research Roadshows to Toronto.<\/p>\n

The day began with a VoC breakfast event for 50 guests at The Ritz-Carlton hotel. Karine Del Moro, Senior Director, Confirmit; Delvinia President Steve Mast<\/a> and Rick Bedard, Director of Training Operations with FlightSafety International<\/a> were the featured speakers.<\/p>\n

Karine kicked off the session with a presentation about Best Practices in Building a Successful VoC Program<\/strong>, telling the audience that VoC should be focused on action and building engagement not only with customers, but across the organization.<\/p>\n

She outlined six key steps to follow in building a program, including: define, design, capture, analyze, act and review. And, she challenged the audience to look at the broader landscape to determine the key issues for their business in order to identify how a VoC program can help to achieve their organization’s goals.<\/p>\n

To view Karine’s presentation, see the slides below.<\/p>\n

Best Practices in Building a Successful VoC Program<\/a><\/strong>