{"id":11272,"date":"2012-06-11T14:27:38","date_gmt":"2012-06-11T18:27:38","guid":{"rendered":"https:\/\/www.delvinia.com\/?p=11272"},"modified":"2020-02-02T18:08:51","modified_gmt":"2020-02-02T23:08:51","slug":"voc-roadshow-preview-flightsafetys-rick-bedard","status":"publish","type":"post","link":"https:\/\/www.delvinia.com\/voc-roadshow-preview-flightsafetys-rick-bedard\/","title":{"rendered":"VoC Roadshow Preview: FlightSafety\u2019s Rick Bedard"},"content":{"rendered":"<p><a href=\"https:\/\/www.delvinia.com\/voc-roadshow-preview-flightsafetys-rick-bedard\/voc_flightsafety\/\" rel=\"attachment wp-att-11277\"><img fetchpriority=\"high\" decoding=\"async\" class=\"alignright size-full wp-image-11277\" title=\"VoC_flightsafety\" src=\"https:\/\/www.delvinia.com\/wp-content\/uploads\/2012\/06\/VoC_flightsafety-e1339438728287.jpg\" alt=\"\" width=\"350\" height=\"232\" \/><\/a>Like many companies considering the implementation of a VoC program, <a href=\"http:\/\/www.flightsafety.com\/\">FlightSafety International<\/a>\u2014the world\u2019s leading aviation training company\u2014wanted to be proactive in gathering better intelligence from its customers and clients; and to become more agile in the marketplace.<\/p>\n<p>On June 21st, Rick Bedard, Director of Training Operations for FlightSafety International will join us for <a href=\"http:\/\/www10.confirmit.com\/201205_VoC_Roadshow_Registration.html?mkt_tok=3RkMMJWWfF9wsRow5%2FmYJoDpwmWGd5mht7VzDtPj1OY6hBssJ7SJK1TtuMFUGpsqOOqRDwQZAZ1o1A%3D%3D#5\">Confirmit\u2019s International Voice of the Customer Roadshow<\/a>. Rick will share FlightSafety\u2019s journey though the early challenges in managing feedback and how they now leverage feedback as the centrepiece of growing the company\u2019s competitive advantage.<\/p>\n<p>\u201cBy having a more efficient and robust way of collecting feedback, we\u2019ve been able to measure our customer satisfaction more effectively,\u201d says Rick. \u201cWe can respond faster to feedback, and proactively update our training programs, customer service, and facilities faster than our competition.\u201d<\/p>\n<p>This exclusive breakfast event, being held at <a href=\"http:\/\/www.ritzcarlton.com\/en\/Properties\/Toronto\/Default.htm\">The Ritz-Carlton Toronto<\/a>, will also include presentations by Karine Del Moro, Senior Director, <a href=\"http:\/\/www.confirmit.com\/mr\/overview.aspx\">Confirmit<\/a> and <a href=\"https:\/\/www.delvinia.com\/people\/steve-mast\">Steve Mast<\/a>, President of Delvinia.<\/p>\n<p>Join us to learn how your organization can engage your customers through a VoC program.<\/p>\n<p>Space is limited, <a href=\"http:\/\/www10.confirmit.com\/201205_VoC_Roadshow_Registration.html?mkt_tok=3RkMMJWWfF9wsRow5%2FmYJoDpwmWGd5mht7VzDtPj1OY6hBssJ7SJK1TtuMFUGpsqOOqRDwQZAZ1o1A%3D%3D#5\">register today<\/a>!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Like many companies considering the implementation of a VoC program, FlightSafety International\u2014the world\u2019s leading aviation training company\u2014wanted to be proactive in gathering better intelligence from its customers and clients; and to become more agile in the marketplace. On June 21st, Rick Bedard, Director of Training Operations for FlightSafety International will join us for Confirmit\u2019s International [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":17952,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[947],"tags":[568,460,579,426,427],"_links":{"self":[{"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/posts\/11272"}],"collection":[{"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/comments?post=11272"}],"version-history":[{"count":2,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/posts\/11272\/revisions"}],"predecessor-version":[{"id":22524,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/posts\/11272\/revisions\/22524"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/media\/17952"}],"wp:attachment":[{"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/media?parent=11272"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/categories?post=11272"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.delvinia.com\/wp-json\/wp\/v2\/tags?post=11272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}