Careers at Delvinia

Bilingual Customer Engagement Specialist

It's Nice to Meet You.

We are AskingCanadians, located in the heart of downtown Toronto at King and Peter streets. We are one of Canada’s fastest growing technology firms as recognized by Deloitte’s Technology Fast 500 program for the last three consecutive years. We provide our clients, organizations of various size, with online data collection services. We offer survey programming and hosting on the Confirmit platform, online tools for testing rich media creative, one-on-one interviewing, custom recruitment and online panel management.

We are dedicated to providing market researchers with the ability to quickly gather and deliver high quality information about Canadian consumers. We do this by accessing our research community of 1,000,000+ Canadians.

We take great pride in our culture, and are committed to each member of our team. We promote a culture of openness, accountability and teamwork – and consider ourselves a family. We offer personal and professional development opportunities and a close knit team environment with an entrepreneurial spirit.

Our Values

Our team believes in delving in and digging deep. Passion, patience, perseverance, perspective and people are our core values. We promote a culture of openness, authenticity and trust. We believe in being accountable, being committed to ongoing learning, and demonstrating excellence and leadership in all that we do. We consider ourselves to be a pretty formidable team with a close-knit work environment and an entrepreneurial spirit.

Job Description

As a Bilingual Customer Engagement Specialist at AskingCanadians, you will play one of the most important roles in our organization. Among many responsibilities, you will:

Respond to English and French member inquires by email in a timely and pleasant manner.
Help resolve customer inquiries and issues.
Translate, edit and proofread material in both English and French.
Conduct thorough reviews of online research surveys, including copy and quality checks.
Report panellist feedback and quality-related issues.
Represent the interest of the panellists in all team discussions.

Qualifications/Attributes

We are looking for a proactive, goal oriented individual with excellent communication skills. In addition, you must:

Be fully bilingual; especially in written Quebecois and grammatically correct English
Have excellent time management skills and ability to multi-task and prioritize work
Highly customer focused and willing to help people resolve their questions in a timely manner
Be at ease in a fast-paced environment and able to meet tight deadlines and high volume of inquires
Computer literate and experience of using Microsoft Office packages
Comfortable providing customer service via email

Definite Assets / Differentiators

Translation experience
Proficiency with Quebecois French
Experience in a market research environment

How to Apply

If this sounds like the role for you and you are up to the challenge, please contact us.

We look forward to reviewing your qualifications as outlined in a cover letter and resume.

Please send your application to: careers@askingcanadians.com

Some Things to Note

We will only contact candidates who qualify for an interview. A satisfactory review of your references and a criminal background check are part of our selection process.

AskingCanadians is an equal opportunity employer and we highly encourage applications from; women, visible minorities, members of the LGBTQ community, persons with disabilities, and persons of Aboriginal heritage.

AskingCanadians is committed to providing a fully accessible recruitment process. Should you require additional accommodations to participate in our process, please contact careers@askingcanadians.com with your request, or to obtain additional information.