Co-Founder & CMO
Sr Director, Foresight, Innovation & Growth Insights
Global Lead – Platforms Consumer Research
Outsourced Chief Marketing Officer | Digital Marketing Strategy | Advisor
Head of Technology, Media & Telecoms, Hong Kong | Head of Consumer & Retail, ASPAC
Coca-Cola Western Europe
HeyHuman & HeyLab
HeyHuman & HeyLab
Consumer Insights Specialist
Founder & Behavioural Insights Strategist
Square Peg Insight
Chief Data Scientist and Director of Innovation Lab
US Government Accountability Office
Assistant Director, Applied Research and Methods Group
US Government Accountability Office
Head of Decisioning | Chairman
Standard Life Aberdeen | DMA Scotland
President & CIO
Senior Thought Leadership Principal
Founder & Managing Partner
Sr. Director, Global Growth Strategy
CEO & Founder
Senior Vice President – Head of Marketing | UK, Europe, APAC, International
Live Nation Entertainment
Happy or Not
CEO & Founder
Co-Founder & CEO
Made in London
Marketing Director, Centro America & Caribbean
Associate Professor of Marketing
Market Research Manager
The Leadership Factor
Director, Global Marketing
Happy Thinking People
Director & Founder
Market Research Society
Executive Director, Customer Insights
Merck & Co, Inc.
Chief Revenue Officer
Co-Founder and Cheif Futurist
VP Information Management, Chief Information Officer & Chief Privacy Officer
The Centre for Addiction and Mental Health (CAMH)
BMO Financial Group
Small Business Answers
Director, Consumer Marketing
Co-Founder & Managing Director
One Thing at a Time
Founder & CEO
MindSpark Research International
EVP, Global Operations
Founder & Managing Partner
LEXIA Insights Solutions
Chief Strategy Officer
Marketing Analytics – Global Geographies & Centre of Excellence Lead
Vice President Business Development
Founder & CEO
Co-Founder & CEO
Business Development Manager – UK
Founder & CEO
Co-Founder & CEO
Account Director, LivingLens
Key Account Manager
VP, Client Success
CEO & Founder
When brands like Google, Starbucks, Shopify and GE want to leverage technology to better connect with their consumers, they call Mitch Joel. He has been called “one of North America’s leading visionaries” by Strategy Magazine. Mitch Joel is Founder of Six Pixels Group – an advisory, investing and content producing company that is focused on brands, commerce, community and what’s next.
Prior to Six Pixels Group, Mitch spent close to two decades building, running and selling his agency to WPP. He was most recently President of Mirum – a global marketing agency operating in 25 countries with close to 3000 employees.
Mitch’s first book, Six Pixels of Separation, named after his successful blog and podcast is a business bestseller. His second book, CTRL ALT Delete, was named one of the best business books of 2013 by Amazon. He is a columnist and journalist for I Heart Radio, Harvard Business Review, and Inc. Magazine. Mitch was awarded the highly prestigious Top 40 Under 40.
Since 2005, he has given between 40-60 keynote presentations a year to small, medium and large organizations in both the B2B and B2C space all over the world.
Mitch is also the host of Groove – The No Treble Podcast, where he is slowly trying to build the largest oral history of electric bass players in the world.
I have been MANAGING ONLINE COMMUNITIES since the 1990’s and have worked on some HUGE forums such as Sony’s game communities. Since 2005 I’ve been teaching SOCIAL MEDIA at the UNIVERSITY OF SYDNEY and FORBES MAGAZINE named me in the top 50 social media influencers globally.
I reach around 6 MILLION people per month personally on social media and I have 10,000 ONLINE STUDENTS studying social media online with me. I work with Government, Corporate and NonProfits on their Social Media and Big Data strategies.
In this session Laurel will cover:
Hao currently serves as the CEO of Vietcetera, an online publishing platform that he co-founded in 2016.
He has shared on trends that are emerging in Vietnam and greater Southeast Asia including and not limited to venture capital, e-commerce, technology startups, food and beverage, tourism, retail and trade. His insights have been featured on media outlets such as Monocle, CNBC, CNN, VICE, Munchies, Forbes, Channel NewsAsia’s The Millennial Investor documentary series, Tech in Asia, the LA Times, Bloomberg News and BBC News.
He also advises a number of SMEs, family offices, and Fortune 500 companies seeking expertise in Vietnam, helping strategize key decisions including long-term growth, delivery models and business expansion.
A native of the San Francisco Bay, work has also taken Hao to both coasts of the US, Europe, India and now Ho Chi Minh City. In addition to his native English, Hao speaks fluent Spanish and Vietnamese.
Master’s in Psychology. Senior trends Researcher & Analyst with more than 10 years experience working for companies from Spain and Latin America.
Currently I combine my work as Network Weaver with Teach the Future’s global Community with my work as part of Mindset, leading the trends research area for companies like Banco Santander, Roche or the Spanish National Postal Service (Correos). I am also a member of the Speculative Futures Chapter team in Madrid where we organized events about speculative futures design from diverse points of views.
Since 2012, I also work as professor of Research and Trends Analysis for many schools and corporations.
Currently I focus my work, study and practice in relation with disciplines like Strategic Foresight, Systems Thinking and Systems Change.
I have always been passionate about knowing what is the next big thing, I am constantly learning about new social, cultural, philosophical and artistic movements, but above all, I am interested in people, understanding ourselves as social beings, capable of the best, but also of the worst. My wish, perhaps utopian, is that we become more aware of our weaknesses as a species, and that we actively work both individually and as a group, to build more inclusive, respectful and regenerative futures together.
Oscar Trimboli is on a quest to create 100 million Deep Listeners in the world. He is an author, Host of the Apple Award winning podcast—Deep Listening and a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in homes, workplaces and the world.
Through his work with chairs, boards of directors and executive teams in local, regional and global organisations, Oscar has experienced firsthand the transformational impact leaders and organisations can have when they listen beyond the words.
He consults to organisations including Cisco, Google, HSBC, News Corp, PayPal, Qantas, TripAdvisor helping executives and their teams listen to what’s unsaid by the customers and employees.
Oscar lives in Sydney with his wife Jennie, where he helps first-time runners and ocean swimmers conquer their fears and contributes to the cure for cancer as part of Can Too, a cancer research charity.
Dr Tom Verghese is an executive coach, international consultant, change agent, author, presenter and founder of Cultural Synergies. Tom is a dynamic, enthusiastic, passionate, energetic and entertaining speaker. He is the author of ‘The Invisible Elephant – Exploring Cultural Awareness 2nd edition’, ‘25 Years On – A Collection of 25 Reflections as an Intercultural Management Consultant’ and co-author of ‘The Pillars of Growth – The Keys to Getting Exponential Growth in Your Business Today.’ His latest book is Cultural Agility – A Practical Guide for Putting Cultural Intelligence into Action.
Tom’s expertise is in cultural intelligence, inclusive and ethical global leadership and high performing international teams. The development and support of Asian talent is also an area that he is passionate about. He has designed, facilitated and written specific learning and development programs for clients that are now delivered worldwide.
Over the last 28 years, he has had extensive experience working with a diverse range of multinational organisations and with global leaders from different cultures around the world. Some of his international client list includes BP, Shell, Honda, Autoliv, Hewlett Packard, ANZ Bank, Cadbury Schweppes, Novo Nordisk, AmBank, South32, Westpac, Dell EMC and Oracle. His domestic clients include Museum Victoria, WorkSafe, Victorian Ports, ISPT, Pyrenees Shire Council and the Melbourne Business School.
As well as the personal and professional fortitude Tom brings to his interventions, his practical knowledge, experience, candour and wisdom contribute to his unique consulting, speaking and coaching success. He is a trusted adviser to senior leaders and does ‘deep work’ with his coaching clients.
Tom holds a Masters in Education and a Doctor of Business Administration. He speaks a number of different Asian languages. Of Indian origin, born and raised in multi-ethnic Malaysia, Tom moved to Melbourne as a foreign student. His wife is English, and they have two children as well as a dog and a cat.
Scott Brinker has been analyzing marketing technology and its impact on marketing organizations for more than a decade. He writes the chiefmartec.com blog and serves as the program chair of the MarTech conference series. He serves as VP Platform Ecosystem at HubSpot, helping to grow and nurture the company’s community of technology partners. And he authored the best-selling book Hacking Marketing, about adapting software management practices — such as agile methodologies — to marketing teams. Previously, he was the co-founder and CTO of ion interactive.
He holds degrees in computer science from Columbia University and Harvard University and an MBA from MIT. Connect with him on Twitter @chiefmartec.
My current role in Unilever is Vice President of Consumer & Market Insight – Country & Customer Development for Americas & Europe. I am also responsible for three centres of excellence in Shopping & Ecom Insight, Market insight and Predictive Marketing & Shopping Analytics. I am member of the Global Unilever CMI leadership team. In my external professional circles, I was elected as the Vice President of the Global Market Research industry association, ESOMAR for term 2017-18. I have been re-elected as Member of ESOMAR council for the term 2018-2020.
I joined Unilever in June 1993, at Brooke Bond Lipton India ltd, leading market research & media. In Nov 1997, I was promoted as Head of Market research for Hindustan Lever ltd (HPC & Foods). In 2003, I was promoted as Vice President – CMI for Asia and later assigned to lead the BD CMI team for Home . & Oral care categories. A year later, I was appointed as Global VP CMI for HPC categories, based in London. From 2009-2015, I was in Singapore as Vice President CMI for Global Markets, business partnering the Chief Operating Officer of Unilever. In 2017, as part of restructure, I was given leadership role to establish a new wing of CMI to support for Country & Customer development teams. Currently, My focus with retail has been to step change digital tools deployment for insights into action.
Mathilde is the Executive Vice President of Global Operations at Toluna. Mathilde joined Toluna in 2005 and grew her team from 3 employees in a single location to around 700 team members worldwide. Over the past 15 years, Mathilde has been instrumental in defining and implementing the company’s operations strategy and has been actively involved in the due diligence and integration of various acquisitions.
Client centricity, employee engagement, efficiency through digitalization are the key drivers of her actions.
Mathilde holds a Masters degree in International Relations and Political Sciences from Sciences Politique.
Shazia Ginai is the CEO of Neuro-Insight in the UK, managing the growth of the business and overseeing projects across a range of media and industries. A creative and curious insight and marketing professional with a passion for people and leading insight to action. She has a track record of successfully building and leading insight capability and embedding this into organisations to drive action across multiple markets and functions.
Prior to working at Neuro-Insight, she worked across the luxury fragrance and skin care brands at P&G after which she created and led the global insight function at ghd. Shazia has a passion for truly actionable insights and the story told through data and is a strong advocate for gender and racial equality.
Emily is a creative and commercially minded marketing leader with over 10 years experience across a diverse range of industries in both the UK and Sydney, with a passion for building online and technology brands.
Emily has been at Domain, the ASX listed property powerhouse that is cemented in the lives of 6 million Australian’s per month for the last five years, currently in the role of Director of Consumer Marketing. Leading teams across four brands, Emily has had the privilege of delivering the biggest campaigns in the company’s history including National outdoor campaigns, a multi-year sponsorship of number one Nine TV show The Block and Platinum partnership of Cricket Australia’s Men’s Test Team.
Always striving to develop strategies based on solid consumer insights, Emily has taken the team on a journey to bring Domain’s creative, media strategy, planning and measurement to a new level across brand research, media measurement and attribution frameworks.
Before Domain, Emily worked across different sectors including online education and luxury goods delivering new product development, B2B marketing and developing brand strategies to grow market share.
A huge lover of travel and new cultures, Emily has traveled to over 40 countries – most recently Rishikesh India, for her Yoga Teacher Training and a stint exploring Mexico.
Jamie is an award-winning marketing communications leader with nearly 20 years of agency and in-house experience in Asia, the Middle East and North America. He recently founded BriteBirch Collective, a new kind of global integrated marketing and business consultancy, that curates diverse, original teams who solve modern business and brand challenges across industries and continents.
Kristof started his career at Vlerick Business School where he spent more than 15 years as Associate Marketing Professor, Partner, and Member of the Board. He is a widely recognized expert in customer experience and consumer centricity, having published +15 peer-reviewed international articles, being included in the top 150 global customer experience thought leaders, and recognized as Master Marketer by the Belgian Association of Marketing.
Kristof is 50, lives in Ypres (West Flanders, Belgium) with his wife and two daughters, is taking his first steps in Krav Maga, and loves looking after the family’s three Shetland ponies, two chickens, and their dog Lucky.
Lisa currently leads the Global Customer Insights team at Merck & Co, Inc., USA, responsible for leveraging insights, analytics, and design to create innovative, compliant solutions to the challenges facing patients, providers, and payers in the delivery of lifesaving medicines and vaccines.
A strategic, solutions-oriented business leader responsible for delivering customer insights and experiences that drive business results, Lisa has been called a “change agent”, an “innovative disrupter”, and a “creator”, among others, for her efforts to challenge the status quo, harnessing the power of data, technology, behavioral science and emerging capabilities in the service of creating deeper insights and value creating solutions.
As 2020 Chair of the Insights Association and an active member of the board for the University of Georgia’s Masters in Marketing Research graduate program, Lisa is dedicated to advancing the capabilities and acumen of current and future talent in the industry.
As CRO, Paul leads Sales & Marketing at Drop where he focuses on helping Drop members earn more rewards and working with brands and merchants to drive more efficient marketing and create a better understanding of their customers and their markets.
Maggie Greyson is a Winner of the Next Generation Foresight Practitioner Special Award for North America from the School of International Futures.
Her mandate is to help people use ambiguous nature of our times to play a meaningful part in the future. Robust research and creative risk-taking define her career as a designer, futurist and writer.
Maggie has a Master of Design in Strategic Foresight and Innovation from the Ontario College of Art and Design University. She was an Emerging Fellow of the Association of Professional Futurists 2018.
Her work garners international attention for strategic communication and innovative storytelling methods. She has designed interactive online experiences for Fortune 100 companies such as Nissan, GE and Shell. She also has a ten year career as a designer for the stage with companies such as the International Shakespeare’s Globe, in the London and the Stratford Theatre Festival.
Sharran Srivatsaa is a 4x Inc. 500 Entrepreneur with 6 exits in the last 19 years. Sharran is a sought after keynote speaker and a respected thought-leadership resource for publications such as the Wall Street Journal, SUCCESS magazine, Huffington Post and Forbes.
Most recently, he grew Teles Properties by 10x in 5 years and led its acquisition to US real estate powerhouse Douglas Elliman. Sharran worked on Wall Street with Goldman Sachs and Credit Suisse, in Silicon Valley with startup companies, and around the world at Four Seasons and Ritz-Carlton resorts.
In addition to mentoring CEOs in his ultra-exclusive Legends Program, Sharran also hosts the top-rated podcast “Business School” and is the creator of the wildly-popular 5am Club call for Entrepreneurs.
Sharran is also a member of Young Presidents Organization (YPO) and an active Angel Investor. He serves as co-founder, investor and advisors to various companies. Sharran received his bachelor’s degree in Computer Science and MBA with Honors from Vanderbilt University and he lives with his family in Orange County, California.
Emoshape Inc. is owned and run by entrepreneur Patrick Levy-Rosenthal, who currently lives in New York. He grew up in Paris. He is presented to the Artificial Intelligence council of the United Nations, he is won the IST Prize from the European Union and is been written about in Forbes magazine. TEDx speaker his 2006 worldwide-acclaimed invention, Virtual Lens, is used today by more than 1.3 billion people daily in Snapchat and Instagram. Emoshape is ready to have a massive impact changing not only the deviceless that we interact now but for many more we will interact in the future.
He moved to NYC to work and develop his passion and ideas surrounding bio inspired emotion synthesis. He studied the relationship between cognition and emotion, the root of the cognitive processes underlying each emotional responses, emotions synthesis and the influence of emotion on decision making. Patrick has developed a new generation of microchip named EPU (Emotion Processing Unit) for Ai and Robots and the world’s first Al that can feel 64 trillion possible states every 1/10 of a second.
Close your eyes and imagine a technology to teach objects how to interact with humans in order to yield a favorable result. Emoshape technology present a new leap for artificial intelligence on all fronts especially in the realm of smart phones, toys, robots, computers, and other major electronic devices with applications in Artificial Intelligence, Medical, Biometrics, Financial, Defense, Gaming and Advertising.
Arnold Ma is a speaker, a writer, a podcast host, and the founder of Qumin, Europe’s first Chinese digital creative agency.
The official line is that ‘Qumin delivers creative marketing campaigns based on Chinese audience behaviours.
But over a steamed bun in Camden Town, he’ll tell you that his bigger purpose in life is to ‘Open The World To China’. And his belief is that only Digital can make that happen quickly.
You’ll find him on LinkedIn, WeChat, Instagram, Dao Insights, and 9gag. He still wears flip-flops to work.
Focused on making video the primary medium for collecting and sharing feedback to help to build great brands, products and experiences.
My passion is growing and scaling high growth SaaS products and global teams.
Anson joined KPMG in Hong Kong in 1999 and is currently a Partner based in the Hong Kong office heading up the Consumer & Retail Practice in the ASPAC region. He is part of the KPMG Global Consumer & Retail Steering Group as well as being a member of the Global Technology Innovation Centre and the Cluster Leader for the Technology, Media & Telecoms Practice based in Hong Kong.
Anson has been active in driving a number of thought leadership reports and executive briefings for senior executives covering innovation and consumers in China and across Asia. He has worked with many corporates to understand the complex markets we live in and current levels of disruption being seen with recent reports including Global Mobile Payments, Consumers & Convergence, Mobilizing Innovation: The Changing Landscape of Disruptive Technologies, The Rise of the Digital Multi-tasker, Be a Smarter Start-up, MNCs in China, Made in China 2025, China’s Connected Consumers, Global Connected Consumers, Connecting Hong Kong – Perspectives on our future as a smart city, Connected Cities – insights across the ASPAC region and The Changing Face of Commerce series.
Today, he not only mentors the next generation of go-to-market professionals at KPMG but continues to work with a growing number of C-level executives as a trusted advisor in providing the best in client innovation whilst acting as the Lead Partner for a number of strategic accounts in both the consumer and technology arena across the Asia Pacific region.
He is a frequent speaker at conferences and events around the globe and has completed his Executive Masters in Technology & Innovation with the Poly University as well as the MIT Executive Leadership & Innovation Program.
Before coming to US, Sangeeta had the opportunity to spend a few years in Japan where she worked as a Sales Manager for IKEA and also enjoyed picking up on the language in order to effectively communicate with her co workers.
Back in India where she is from, she did her MBA in Marketing from one of India’s top business schools and had started her career with a prestigious retail brand – Shoppers Stop.Sangeeta loves to spend time with her kids, cook, travel and run!
Jackie Wilgar is the Senior Vice President, Marketing – International, for Live Nation Entertainment. Working with more than 45 countries and teams around the world, Wilgar leads the development, integration and growth of marketing and digital consumer technology in web, mobile, social, CRM and media. Driving 540% increase in web page views, the development and implementation of mobile app tech now used on 90% of Live Nation International Festivals, the integration of single platform for content distribution and an interactive global discovery map for more 125+ festivals, have help contribute to on-going, YOY increases in ticket sales and partner revenue across international markets.
Jackie is a Canadian who moved to London in 2013, to join the Live Nation International team after heading Live Nation, North American Marketing for eight years. During her time in Los Angeles, Wilgar lead the marketing evolution of digital, social, mobile, media, promotion and data based marketing with both Live Nation and Ticketmaster. She is recognised by Billboard Magazine as one of the industry top Digital Power Players 2017, by Fast Company as one of the 100 Most Creative in Business and is a Top Women in Music – Billboard Magazine 2012 and 2013. A “marketer at heart” Jackie’s career started in sport and included years with Coca-Cola and in the Canadian beer industry. Jackie has been part of Live Nation’s role in the evolving music industry for more than 12 years and loves that moment when the house lights go down, the energy builds and the power explodes as fans and artists share live music experiences around the World.
For 30 years Angus has been a Career Marketer working in the Consumer electronics IT and telecommunications industries. In 2019 he left his role as Chief marketing Officer of LG Australia to start some businesses in is own right including Small Business Answers and Register Today.
As the Sr. Marketing Director for Medtronic’s High Power Global Growth team, Ravyn Miller is responsible for creating and executing strategies that accelerate access for patients appropriate for CRT and ICD indications. Upon graduating with a dual Master’s in Business and Divinity from Vanderbilt University, she joined the company through their Leadership Development Rotation Program (LDRP). In her previous roles at Medtronic, Ravyn worked as the Commercial Marketing Director for Venous, led a cardiac and vascular group wide market development effort focused on reducing cardiac health care disparities for women and people of color, worked as a Health Policy Fellow in DC and was the National Implementation Leader for the Cardiac and Vascular Group (CVG) Strategic Solutions Organization.
During her tenure at Medtronic, she has earned several company recognitions, such as the Marketing Excellence Award, the Champion of Change and the Star of Excellence. In 2107, she was recognized by Diversity Inc. as one of the Top 100 Emerging Leaders Under 50 and in 2019, the Minneapolis-St. Paul Business Journal named her as a Women in Business Honoree, which annually recognizes 50 of the region’s most influential women in business and community. Prior to Medtronic, Ravyn was a Sales Representative with Johnson and Johnson DePuy in Houston, TX and Nashville, TN.
A selfless leader, Ravyn seeks opportunities to advocate on behalf of other people. As a member of Medtronic’s African Descent Network (ADN) Leadership Team, she helps shape strategies aimed at creating a diverse and inclusive work environment for all employees. She also serves as an advisory for the company’s Campus Leads for Vanderbilt University’s Owen School of Management. Outside of work, Ravyn serves on the Board of Directors for Be the Match and sits on the Advisory Board of the following organizations: Odonata Health, National Minority Quality Forum (NMQF), the University of Minnesota’s Venture Center Business Advisory Group and the Minnesota Orchestra’s Young People’s Symphony Concert Association. She is also a former member of the State of MN’s Health Equity Board.
Ravyn is an ordained minister, a sought after speaker on topics ranging from leadership to health equity and proudly embraces her self-proclamation of being a “brunch enthusiast”.
Marketing Professional, specializing in Strategy and Insights, with over 20 years of experience in Marketing, Marketing Research and Innovation.
Have worked for and with several global Fortune 500 Companies including Dell Computers, Clorox, Nestle and Mars.
Professional highlights include: managing through the full new product innovation lifecycle, developing best in class front end innovation processes, managing vision and strategy to drive simultaneous consumer, customer and company growth, developing marketing plans and programs to drive sales, managing launches across multiple countries, developing creative strategy that delivers a strong ROI, and uncovering shopper insights that drives both retailer and category growth.
Specialties: Consumer and Shopper Insights, New Product Development, Marketing Communications, Marketing Research, Brand Management, Innovation, Business Developement, Corporate Social Responsibility Consulting, Organizational Change Leadership
I’m a huge believer in the power of teamwork. I love working with inspiring teams to deliver successful customer experience strategies, across digital and traditional marketing channels.
A digital savvy executive with over 20 years of experience, including general management of mid to large size organizations, corporate development, product development, business operations, and strategy.
I am passionate about digital marketing and communications, I love what I do.
17 years of strategic planning with the best international communication agencies have taught me how a brand can accelerate business transformation, by bringing employees and customers on board with change.
I have worked in Europe, China and USA and in each of these markets I have understood that the best brands are built on revealing the deep meaning of what a company does best.
Getting there requires to take the time to listen, understand, challenge leaders as well as employees, clients and investors… but at the end of the day, that is what makes the difference between a strong brand strategy and marketing make-up.
I have earned trust from leaders within companies as diverse as Mondelez, P&G, NBC Universal, Canal +, the US Postal, Audemars Piguet, Accor Hotels or Pernod Ricard.
In 2017, I launched One Thing at a Time, in order to gather all the necessary conditions to provide in depth support in a changing world. Agile structure, no ready-made solutions and methodologies and a network of experts who love working together and who share the same level of listening skills.
Owen Hanks currently serves as CEO for Measure Protocol, an open blockchain-based protocol that facilitates a marketplace for person-based data where individuals take control of their data and monetize it directly with researchers, advertisers and brands. He has spent the past 25 years leading high-growth technology businesses and building teams across Europe.
In 2009 he founded Appealing Media, the first mobile application advertising network in the UK.
Jane Frost is CEO of MRS, the UK’s professional body for research which also regulates the UK sector, campaigning for better standards in data use via its trust mark Fair Data. MRS champions research and insight to government and business. MRS is the world’s oldest research association and represents both individuals and companies, qualifying researchers around the world.
Jane spent 8 years at senior levels in government, spearheading customer intelligence and strategy, latterly in HM Revenue & Customs, for which work she received the CBE.
With an international career working on brands like Shell, the BBC and Unilever, Jane has over 150 creative and marketing awards to her credit, including for the BBC’s record breaking “Perfect Day” campaign. She has always said that great insight was key to organisational transformation.
At the BBC, she was part of readying technology businesses for sale.
Jane is Vice-Chair of Fairtrade and a trustee of the Lowry as well as being a trustee of the sector charity MRBA and Archive, (AMSR). She has recently been made Co-Chair of the Red Cross Tiffany Circle.
Nikki Lavoie, Founder of MindSpark Research International, is a spirited and intuitive qualitative UX researcher who translates her passion for understanding people into strategic insight. She has focused largely on combining ethnographic and digital techniques in a cross-cultural context, as a result of her years spent in the US and as an expat living in Paris.
Nikki sits on the Board of the AQR and is also a member of the ESOMAR Council, and has been presenting on topics like agile qualitative research, linguistics and DEI (diversity, equality and inclusion) for over 15 years.
Over the last twenty-five years Richard has led or helped create some of the most innovative game technology companies in the industry. He has served as a game technology consultant for a wide variety of industries including energy, healthcare, education and motion pictures. He is co-founder and CEO of a machine learning company called Tanjo Inc. and co-founder of a simulation learning company called Ultisim Inc. At Aerospace giant Lockheed Martin he created and led a group of innovative engineers and designers across all mission areas called Virtual World Labs. Richard joined Lockheed Martin in 2007 when Lockheed acquired 3Dsolve, a North Carolina based computer game technology firm where he was founder and CEO.
Richard served for a decade on the executive management team of Virtus Corporation where he helped create several pioneering computer gaming companies including Red Storm Entertainment, with author Tom Clancy; iRock Entertainment with Ozzy Osbourne; and Timeline Computer Entertainment, with author Michael Crichton.
Dr. Damian Jankowicz is responsible for all aspects of information management and technology at CAMH, Canada’s largest mental health and addictions academic hospital.
Through partnerships with clinicians, researchers and educators, his group leverages technology and information to enrich CAMH’s mission to transform lives.
His priorities include fostering a data culture, advancing CAMH’s award winning electronic health record, applying the power of computational methods to enrich research, and innovating for patient engagement.
A PhD graduate of McMaster University, where he specialized in AI, machine learning and computational modelling, Dr. Jankowicz blends the passion for innovation with the power of technology to advance care, research and education.
Heikki Väänänen, 40, has worked most of his life as an entrepreneur. The idea of HappyOrNot was born, when at the age of 15, he received bad customer service at a store he visited. He wondered whether there would be a better solution to give feedback and came up with the idea of the new service. However, he did not execute his idea right away and let it mature for a few more years. In those years, he graduated as a Master of Science in Technology and founded, at the age of 20, his own gaming company Universomo. He has held board member roles in several technology and services companies, with a proven track record of increasing sales and profitability. With his combined experience and expertise, Heikki has directed the successful strategic development and sale of six Finnish companies, including the sale of Universomo to THQ – the second largest gaming company in the world.
In 2009 HappyOrNot was born. The Smiley devices measuring customer satisfaction can be found at various locations, like grocery stores, pharmacies and airports, in more than 120 countries around the world. The HappyOrNot service has currently collected 1.3 billion feedbacks – a record in the customer feedback market space. While the idea of the Smiley devices is simple and the way of giving feedback is easy, the feedback data enables actionable insights and empowers companies to develop their business by improving their customer experience.
Mark is an independent consultant helping digitally led companies with growth strategy. He’s worked with a range of companies including Showpo (where they grew over 400% in 3 years with no funding), Woolworths, Officeworks, Microsoft, Vodafone, and others.
He was named a top 50 CMO in Australia in 2018 by CMO Magazine, and #15 in the Top 50 People in Ecommerce list in 2019.
Curious Insights & Marketing Strategies Director with a 20 + years demonstrated history of working in the FMCG/Food & Beverages industry. Strong operations professional with a double graduate from ICADE (Law and Economics), a post Grade in Phycology from La Luiss- Roma and a PDD in IESE Business School – University of Navarra.
Skilled in Consumer Behavior, Creativity, Customer Insight, Fast-Moving Consumer Goods (FMCG), Trade Marketing, and Market Analysis
Begonia started her career in Marketing, enjoying her time in SC Johnson Wax, Colgate and Coca-Cola Branding Departments In 2004, she transferred into Insights and Research in Coca-Cola.
Since 2015 Begonia, a Spanish native based in London, has been in charge of being the actionable voice of the consumer for the 12 countries that configure Western Europe. Leading a diverse, multicultural and recognized best in class K&I team, (18 people in 5 locations).
Relentlessly status quo challenger to uncover high impact insights that shape, maximize and empower our current and future business & marketing strategies to grow in an extremely complex & mature marketplace. Believer in the power of collective genius power to drive growth.
“If you obey all the rules, you miss all the fun.”
– Katharine Hepburn
Currently based in Bangkok Dave has spent over 35 years working across Asia Pacific as a brand and marcomms strategist and researcher. For over 25 years he had roles with McCann leading Stratgey Planning across the region and developing and managing the longest running ongoing qualitative monitor of the region, McCann PULSE.
He has lived in Bangkok, Hong Kong and Tokyo and worked on projects in nearly every country in the region. In 2015 he began his own consultancy, Bibliosexual, focused on understand the intersection of people, brand and media and building brand stories.
In 2016 he also co-founded Ai.agency, a virtual collaboration of strategists using AI based market research platforms to discover, explore and track which narratives matter for brands. and in 2017 he co-founded Marketing Futures, a Bangladesh based consultancy helping brands in that market understand how to take advantage of global trends. He has worked for decades with leading global brands like Coca-Cola, L’OREAL, Nestle, MasterCard, Unilever and more. In the last few years clients have included TATA, Shiseido, UBER, Tesla, Nissan.
Neil launched HeyHuman in March 2014, with the aim of considering where the future lies for agencies, as well as new ways of thinking and working. This started out with a belief in ‘Human Brands’ and an approach focused on behavioural economics and neuroscience. In the last six years HeyHuman have changed the agency model and grown and won awards with their core clients.
Recently Neil launched HeyLab to challenge legacy ways of thinking and working in marketing, particularly through behavioural science, data science and marketing effectiveness.
Donna Mack is a Design Thinking consultant and educator, assisting institutions to develop innovative new business models and products. Currently working with a range of organisations including in Sydney designing new education programs and for a social enterprise in remote central East Arnhem Land. By working in these diverse situations Donna’s capacity to be resilient, creative and highly empathic has grown and strengthened her resolve for the role design thinking plays in solving difficult problems with great solutions.
Past experience and roles includes, Director of Education at Vivant – a technology design firm in Sydney now part of IBM, Dean of Macleay College, and Director 33 Parallel Pty Ltd an Urban Design company. Donna was Governing Board Chair for Miami Ad School, Sydney and a past Member of the COEM Advisory Group and currently advisor for Gong- Dal Aboriginal Corporation Arnhem Land.
At Macleay College, Donna oversaw a cultural change management program that led to the introduction of new programs in Business, Entrepreneurship and Digital Media, while also delivering best practice student-focused education. Donna also developed and delivered innovative new education programs for Telstra on Design Thinking practices, Lean UX and Agile methodologies in which participants created new product and services.
CEO and Founder of Trendsity. President of Saimo (Argentine society of marketing researchers and public opinion).
She holds a Psychology and Social Psychology degree from Universidad de Buenos Aires (UBA), and postgraduate degrees in Directive Development from the IAE, in Global CEO from the IESE (Spain), and in Market Research and Public Opinion from the UBA.
She is an accomplished Market Research and Trend Analysis specialist with 20 years of hands-on experience at top consulting companies and in charge of regional projects for leading brands.
She worked as General Manager for Argentina, Paraguay, and Uruguay at Consumer Trends (CCR Group).
Since 2007, she has been CEO and founder of Trendsity, a research and trends consultant with regional scope. She has also been teacher for more tan 15 years in Programmes of San Andres, UCEMA, U. de Palermo of Coolhunting and Fashion Marketing, and in XXI Century University in innovation undergraduate degree. Lecturer at different Seminars and Universities of the region, and columnist in the media. She is member of Esomar.
Steve Mast’s philosophy is simple—success is measured by what you do and not what you say.
As President and Chief Innovation Officer of Delvinia, he manages the Digital Innovation practice which applies a combination of human-centric design methods, data-driven insights and emerging digital technologies to craft new disruptive business models and digital products.
While originally trained in architecture, Steve began his career as a video game designer and producer in the early ‘90s. In 2000 he joined Delvinia, and began to build its digital marketing services practice. His focus has always been on new business development, and creating an environment where both his clients and team can play, learn and grow together.
Steve is passionate about helping organizations of all kinds transform their business models to meet the needs and demands of today’s digital economy. This extends beyond Delvinia, as the current Chair of the Board of the Canadian Marketing Association (CMA) and as a member of a variety of advisory boards.
Rob has been involved in the research field for over twenty years and he directs projects for TLF major client research in the Asia Pacific region undertaking surveys for Australian companies and UK companies across most industry segments. Rob is a founding director of The Leadership Factor and he opened TLF’s Australian office in 1998.
Rob has extensive corporate business experience having held senior management roles in Sales, Advertising and Marketing prior to opening TLF in Australia.
Rob’s passion is about understanding the voice of the customer and he is the co-author of the book ‘How to Measure Customer Satisfaction’, published by Gower in May 1999. Rob speaks on Measuring Customer Satisfaction, Measuring Employee Commitment, Service Charters and The Service-Profit Chain at seminars, conferences and to corporations worldwide. He is sought after for articles on the measurement process by publications in the Asia Pacific region.
Ben has over fifteen years of research experience advising clients in the corporate, private and government sectors, with two years specialising at The Leadership Factor. He has extensive experience in conducting customer satisfaction, stakeholder perception, brand tracking, public opinion and community sentiment studies.
Ben was previously a research manager at Ernst and Young where he conducted global thought leadership projects including in the areas of digital health, the future of health, fintech and the future of fuels. Prior to EY, Ben was engaged in a role at the nexus of market research, strategic communications and community engagement around complex and high-risk issues, delivering robust and sensitive strategic insights to senior government and corporate clients.
Ben has a keen interest in Behavioural Economics where he has presented conference and research papers. This includes social research in the private sector focusing on compliance behaviour and community outrage, as well as applications of social network theory and modelling to analyse social relationships in groups and organisations. He has also taught e-commerce research methods to MBA students in the tertiary education sector.
Partner and Vice President of LEXIA, Claudio is a kind of Jean Passpartout, from Around the World in Eighty Days. Before becoming a researcher, he did a bit of everything: he drove tractors and castrated pigs, wrote back covers of self-help books, carried paintings of Siqueiros and Orozco, taught salsa and merengue classes, practiced boxing and even dug a grave.
At the same time, he gave himself time to abandon his studies in Agronomy and enter the UAM-Xochimilco where he studied a Bachelor’s Degree in Social Communication and won the University Merit Medal. He received a Master in Communication at Ibero where his thesis received Honorable Mention. He is a Doctor cum laude in Journalism and Communication Sciences from the Autonomous University of Barcelona. He has been a professor and is a member of the Academy of Theories and Research of the Department of Communication of the Ibero.
At LEXIA he found a fertile space to exercise his curiosity and his true passion: qualitative research. He has been participating in and leading projects for 18 years so that brands, media and institutions can fruitfully dialogue with their respective consumers, audiences and citizens. It has covered various product categories such as: television, cinema, dairy, beer, agrochemicals, insurance, food, cosmetics, hygiene, politics, government, financial services, automotive, telephony, etc.
He is an enthusiastic supporter of using research methodology freely and creatively. Together with the LEXIA team, he has promoted the creation of new tools with the cry of “Long live the methodological imagination, die the dizzy choro!”.
Specialties: Research in Engagement, Branding, Marketing, Development and Planning of Communication Strategies
My passion is understanding to build.
Listening and observing to understand. Analyzing and interpreting to improve the world.
Build bridges of comprehension so that empathy, curiosity and dialogue bring us closer and put us in touch.
I see culture and identities as heritage to offer them to contact, mix and exchange.
I don’t believe in walls, I believe in bridges.
I firmly believe that discovering insights is the first step in solving problems and seizing opportunities. A firm base for creativity.
I love reading, in books, magazines and, beyond literature, in the movies, in music, documentaries, social behaviors, faces, in the streets of old and new cities. A good coffee at all times and with any reason.
My childhood in the Parque España and Mexico of the Condesa neighborhood programmed me to believe that a better world is possible from the coexistence, the dialogue, and the power of the groups.
Iwan Setiawan is the Chief Executive Officer of MarkPlus, Inc, the leading marketing consulting and market research firm in Indonesia. Over the past 15 years, Iwan has been helping businesses design their marketing strategies. He is also the Editor-in-Chief of Marketeers and a lecturer at the School of Business and Management, Institut Teknologi Bandung.
He co-authored, with Philip Kotler and Hermawan Kartajaya, a trilogy, Marketing 3.0: From Products to Customers to the Human Spirit (2010), Marketing 4.0: Moving from Traditional to Digital (2017), and Marketing 5.0: Technology for Humanity (2021). The books were first published by John Wiley & Sons in the US and have been translated into 20+ other language editions.
Iwan holds an MBA from the Kellogg School of Management at Northwestern University and a BEng from Universitas Indonesia. He is chosen in the Top 50 Inspirational Alumni of the Faculty of Engineering at Universitas Indonesia in the past 50 years, and as the Most Outstanding Practitioner Lecturer at School of Business and Management at Institut Teknologu Bandung in 2018.
Aoife completed a Masters degree in Neuroscience at Universitat Pompeu Fabra in Barcelona, and has been working as a neuroscience marketing consultant for HeyHuman and HeyLab. Interested in the intersection of art and science, she analyses how the brain processes communications at HeyLab and creates multi-sensory experiences with electronic music collective, Universe of Tang. Aoife has presented neuroscience research at global conferences such as SXSW and Social Media Week.
We are in the world of language analytics. We started off as a research project to help catch criminals online, and now we help brands and agencies learn about different audiences through comparative linguistics.
We can layer on top of any language data on or off the web in order to help you learn about different audiences, brands, topics, or trends.
Co-Founder of Made In London Media. Film director and producer based in London.
After Graduating from Imperial College London, Eric dedicates himself to building a creative marketing bridge between China and UK. He and his team has provided branding and marketing service for dozens of famous brands to explore Europe and Chinese market. His clients include British Airway, Huawei, Asus, BFI etc. Now, He and his team focus on not only generating localised contents but also utilising local social media for efficient marketing.
Vivek is an experienced business executive with extensive knowledge of managing and scaling global businesses. He has over 18 years of experience holding leadership positions across business elements, including operations management, business development, and P&L responsibilities. Vivek is an emerging markets specialist having successfully set-up and grown businesses in India, China, Middle East, Africa, and Southeast Asia.
Vivek has been exposed to diverse business roles during 18 years of his corporate journey. Some of his key stints include heading 1,400+ dealers retail business for a leading Indian FMCG, establishing a successful insights business in Africa that grew to contribute 25% of the organization’s revenue within three years of launch, managing global operations and organic growth of 400+ consultants strong organization distributed across international offices (India, UK, Philippines, Africa, and China), and setting up base in Singapore to help expand insights and analytics business to China, ASEAN markets, and the Pacific region.
As a seasoned insights leader, Vivek has been providing business advisory services to senior executives in technology, telecom, HR, finance, travel, industrial sectors to support corporate strategy and growth initiatives. He has effectively nurtured the longest-running multi-million accounts at Grail. Being a tourism veteran, Vivek has expertise across the sector’s value chain that comprises tourism boards, travel trade, accommodation, airlines. He heads the tourism practice at Grail and has brought in marque government logos.
By background, Vivek is a Mechanical Engineer and an MBA in Strategy & Marketing from Indian Institute of Management Indore. He has worked with leading global business firms such as Mazda, Infosys, Monitor Group, and Asian Paints. Vivek has a keen interest in human psychology and believes that a transparent, win-all proposition is the key to create a sustainable people-centric business.
Dr. Goldsmith is a behavioral scientist who examines people’s responses to uncertainty and scarcity, uncovering and explaining seemingly paradoxical effects. In one line of research, for instance, she finds that incentives of uncertain value can be just as motivating as incentives of guaranteed high value. In another body of work, she shows that scarcity (a state of uncertainty) can lead consumers to be more generous, not just more selfish. She also demonstrates that associating a brand with innovation can actually reduce consumers’ interest in the brand’s products, because buyers associate innovation with uncertainty.
Dr. Goldsmith began her research program as a doctoral student at Yale University. After receiving her doctorate, Dr. Goldsmith joined the Kellogg School of Management as an Assistant Professor of Marketing. At Kellogg, she was consistently one of the highest rated instructors, and received multiple honors and awards for both her research and teaching. In 2014, she was named as one of the “Top 40 Most Outstanding B-School Professors in the World Under 40” (Poets& Quants) and one of “Eight Young B-School Professors on the Rise” (Fortune). In 2017, she joined the Owen Graduate School of Management at Vanderbilt as an Associate Professor of Marketing. She publishes regularly in top marketing and psychology journals and serves on the editorial board of the Journal of Marketing Research and the Journal of Consumer Research, in addition to the advisory panel for the Society for Consumer Psychology.