Join us November 12 - 13, 2020
Providing attendees with unique insights into data, market research, consumer experience, and marketing with a diverse global perspective.
Discover how your counterparts are using data insights in exciting and innovating ways.
VP Information Management, Chief Information Officer & Chief Privacy Officer
The Centre for Addiction and Mental Health (CAMH)
Founder & Managing Partner
Director, Consumer Marketing
When brands like Google, Starbucks, Shopify and GE want to leverage technology to better connect with their consumers, they call Mitch Joel. He has been called “one of North America’s leading visionaries” by Strategy Magazine. Mitch Joel is Founder of Six Pixels Group – an advisory, investing and content producing company that is focused on brands, commerce, community and what’s next.
Prior to Six Pixels Group, Mitch spent close to two decades building, running and selling his agency to WPP. He was most recently President of Mirum – a global marketing agency operating in 25 countries with close to 3000 employees.
Mitch’s first book, Six Pixels of Separation, named after his successful blog and podcast is a business bestseller. His second book, CTRL ALT Delete, was named one of the best business books of 2013 by Amazon. He is a columnist and journalist for I Heart Radio, Harvard Business Review, and Inc. Magazine. Mitch was awarded the highly prestigious Top 40 Under 40.
Since 2005, he has given between 40-60 keynote presentations a year to small, medium and large organizations in both the B2B and B2C space all over the world.
Mitch is also the host of Groove – The No Treble Podcast, where he is slowly trying to build the largest oral history of electric bass players in the world.
I have been MANAGING ONLINE COMMUNITIES since the 1990’s and have worked on some HUGE forums such as Sony’s game communities. Since 2005 I’ve been teaching SOCIAL MEDIA at the UNIVERSITY OF SYDNEY and FORBES MAGAZINE named me in the top 50 social media influencers globally.
I reach around 6 MILLION people per month personally on social media and I have 10,000 ONLINE STUDENTS studying social media online with me. I work with Government, Corporate and NonProfits on their Social Media and Big Data strategies.
In this session Laurel will cover:
Hao currently serves as the CEO of Vietcetera, an online publishing platform that he co-founded in 2016.
He has shared on trends that are emerging in Vietnam and greater Southeast Asia including and not limited to venture capital, e-commerce, technology startups, food and beverage, tourism, retail and trade. His insights have been featured on media outlets such as Monocle, CNBC, CNN, VICE, Munchies, Forbes, Channel NewsAsia’s The Millennial Investor documentary series, Tech in Asia, the LA Times, Bloomberg News and BBC News.
He also advises a number of SMEs, family offices, and Fortune 500 companies seeking expertise in Vietnam, helping strategize key decisions including long-term growth, delivery models and business expansion.
A native of the San Francisco Bay, work has also taken Hao to both coasts of the US, Europe, India and now Ho Chi Minh City. In addition to his native English, Hao speaks fluent Spanish and Vietnamese.
Master’s in Psychology. Senior trends Researcher & Analyst with more than 10 years experience working for companies from Spain and Latin America.
Currently I combine my work as Network Weaver with Teach the Future’s global Community with my work as part of Mindset, leading the trends research area for companies like Banco Santander, Roche or the Spanish National Postal Service (Correos). I am also a member of the Speculative Futures Chapter team in Madrid where we organized events about speculative futures design from diverse points of views.
Since 2012, I also work as professor of Research and Trends Analysis for many schools and corporations.
Currently I focus my work, study and practice in relation with disciplines like Strategic Foresight, Systems Thinking and Systems Change.
I have always been passionate about knowing what is the next big thing, I am constantly learning about new social, cultural, philosophical and artistic movements, but above all, I am interested in people, understanding ourselves as social beings, capable of the best, but also of the worst. My wish, perhaps utopian, is that we become more aware of our weaknesses as a species, and that we actively work both individually and as a group, to build more inclusive, respectful and regenerative futures together.
Oscar Trimboli is on a quest to create 100 million Deep Listeners in the world. He is an author, Host of the Apple Award winning podcast—Deep Listening and a sought-after keynote speaker. He is passionate about using the gift of listening to bring positive change in homes, workplaces and the world.
Through his work with chairs, boards of directors and executive teams in local, regional and global organisations, Oscar has experienced firsthand the transformational impact leaders and organisations can have when they listen beyond the words.
He consults to organisations including Cisco, Google, HSBC, News Corp, PayPal, Qantas, TripAdvisor helping executives and their teams listen to what’s unsaid by the customers and employees.
Oscar lives in Sydney with his wife Jennie, where he helps first-time runners and ocean swimmers conquer their fears and contributes to the cure for cancer as part of Can Too, a cancer research charity.
Dr Tom Verghese is an executive coach, international consultant, change agent, author, presenter and founder of Cultural Synergies. Tom is a dynamic, enthusiastic, passionate, energetic and entertaining speaker. He is the author of ‘The Invisible Elephant – Exploring Cultural Awareness 2nd edition’, ‘25 Years On – A Collection of 25 Reflections as an Intercultural Management Consultant’ and co-author of ‘The Pillars of Growth – The Keys to Getting Exponential Growth in Your Business Today.’ His latest book is Cultural Agility – A Practical Guide for Putting Cultural Intelligence into Action.
Tom’s expertise is in cultural intelligence, inclusive and ethical global leadership and high performing international teams. The development and support of Asian talent is also an area that he is passionate about. He has designed, facilitated and written specific learning and development programs for clients that are now delivered worldwide.
Over the last 28 years, he has had extensive experience working with a diverse range of multinational organisations and with global leaders from different cultures around the world. Some of his international client list includes BP, Shell, Honda, Autoliv, Hewlett Packard, ANZ Bank, Cadbury Schweppes, Novo Nordisk, AmBank, South32, Westpac, Dell EMC and Oracle. His domestic clients include Museum Victoria, WorkSafe, Victorian Ports, ISPT, Pyrenees Shire Council and the Melbourne Business School.
As well as the personal and professional fortitude Tom brings to his interventions, his practical knowledge, experience, candour and wisdom contribute to his unique consulting, speaking and coaching success. He is a trusted adviser to senior leaders and does ‘deep work’ with his coaching clients.
Tom holds a Masters in Education and a Doctor of Business Administration. He speaks a number of different Asian languages. Of Indian origin, born and raised in multi-ethnic Malaysia, Tom moved to Melbourne as a foreign student. His wife is English, and they have two children as well as a dog and a cat.
Scott Brinker has been analyzing marketing technology and its impact on marketing organizations for more than a decade. He writes the chiefmartec.com blog and serves as the program chair of the MarTech conference series. He serves as VP Platform Ecosystem at HubSpot, helping to grow and nurture the company’s community of technology partners. And he authored the best-selling book Hacking Marketing, about adapting software management practices — such as agile methodologies — to marketing teams. Previously, he was the co-founder and CTO of ion interactive.
He holds degrees in computer science from Columbia University and Harvard University and an MBA from MIT. Connect with him on Twitter @chiefmartec.
Marketing Professional, specializing in Strategy and Insights, with over 20 years of experience in Marketing, Marketing Research and Innovation.
Have worked for and with several global Fortune 500 Companies including Dell Computers, Clorox, Nestle and Mars.
Professional highlights include: managing through the full new product innovation lifecycle, developing best in class front end innovation processes, managing vision and strategy to drive simultaneous consumer, customer and company growth, developing marketing plans and programs to drive sales, managing launches across multiple countries, developing creative strategy that delivers a strong ROI, and uncovering shopper insights that drives both retailer and category growth.
Specialties: Consumer and Shopper Insights, New Product Development, Marketing Communications, Marketing Research, Brand Management, Innovation, Business Developement, Corporate Social Responsibility Consulting, Organizational Change Leadership
I’m a huge believer in the power of teamwork. I love working with inspiring teams to deliver successful customer experience strategies, across digital and traditional marketing channels.
A digital savvy executive with over 20 years of experience, including general management of mid to large size organizations, corporate development, product development, business operations, and strategy.
I am passionate about digital marketing and communications, I love what I do.
Mark is an independent consultant helping digitally led companies with growth strategy. He’s worked with a range of companies including Showpo (where they grew over 400% in 3 years with no funding), Woolworths, Officeworks, Microsoft, Vodafone, and others.
He was named a top 50 CMO in Australia in 2018 by CMO Magazine, and #15 in the Top 50 People in Ecommerce list in 2019.
As the Sr. Marketing Director for Medtronic’s High Power Global Growth team, Ravyn Miller is responsible for creating and executing strategies that accelerate access for patients appropriate for CRT and ICD indications. Upon graduating with a dual Master’s in Business and Divinity from Vanderbilt University, she joined the company through their Leadership Development Rotation Program (LDRP). In her previous roles at Medtronic, Ravyn worked as the Commercial Marketing Director for Venous, led a cardiac and vascular group wide market development effort focused on reducing cardiac health care disparities for women and people of color, worked as a Health Policy Fellow in DC and was the National Implementation Leader for the Cardiac and Vascular Group (CVG) Strategic Solutions Organization.
During her tenure at Medtronic, she has earned several company recognitions, such as the Marketing Excellence Award, the Champion of Change and the Star of Excellence. In 2107, she was recognized by Diversity Inc. as one of the Top 100 Emerging Leaders Under 50 and in 2019, the Minneapolis-St. Paul Business Journal named her as a Women in Business Honoree, which annually recognizes 50 of the region’s most influential women in business and community. Prior to Medtronic, Ravyn was a Sales Representative with Johnson and Johnson DePuy in Houston, TX and Nashville, TN.
A selfless leader, Ravyn seeks opportunities to advocate on behalf of other people. As a member of Medtronic’s African Descent Network (ADN) Leadership Team, she helps shape strategies aimed at creating a diverse and inclusive work environment for all employees. She also serves as an advisory for the company’s Campus Leads for Vanderbilt University’s Owen School of Management. Outside of work, Ravyn serves on the Board of Directors for Be the Match and sits on the Advisory Board of the following organizations: Odonata Health, National Minority Quality Forum (NMQF), the University of Minnesota’s Venture Center Business Advisory Group and the Minnesota Orchestra’s Young People’s Symphony Concert Association. She is also a former member of the State of MN’s Health Equity Board.
Ravyn is an ordained minister, a sought after speaker on topics ranging from leadership to health equity and proudly embraces her self-proclamation of being a “brunch enthusiast”.
Heikki Väänänen, 40, has worked most of his life as an entrepreneur. The idea of HappyOrNot was born, when at the age of 15, he received bad customer service at a store he visited. He wondered whether there would be a better solution to give feedback and came up with the idea of the new service. However, he did not execute his idea right away and let it mature for a few more years. In those years, he graduated as a Master of Science in Technology and founded, at the age of 20, his own gaming company Universomo. He has held board member roles in several technology and services companies, with a proven track record of increasing sales and profitability. With his combined experience and expertise, Heikki has directed the successful strategic development and sale of six Finnish companies, including the sale of Universomo to THQ – the second largest gaming company in the world.
In 2009 HappyOrNot was born. The Smiley devices measuring customer satisfaction can be found at various locations, like grocery stores, pharmacies and airports, in more than 120 countries around the world. The HappyOrNot service has currently collected 1.3 billion feedbacks – a record in the customer feedback market space. While the idea of the Smiley devices is simple and the way of giving feedback is easy, the feedback data enables actionable insights and empowers companies to develop their business by improving their customer experience.
Maggie Greyson is a Winner of the Next Generation Foresight Practitioner Special Award for North America from the School of International Futures.
Her mandate is to help people use ambiguous nature of our times to play a meaningful part in the future. Robust research and creative risk-taking define her career as a designer, futurist and writer.
Maggie has a Master of Design in Strategic Foresight and Innovation from the Ontario College of Art and Design University. She was an Emerging Fellow of the Association of Professional Futurists 2018.
Her work garners international attention for strategic communication and innovative storytelling methods. She has designed interactive online experiences for Fortune 100 companies such as Nissan, GE and Shell. She also has a ten year career as a designer for the stage with companies such as the International Shakespeare’s Globe, in the London and the Stratford Theatre Festival.
Shazia Ginai is the CEO of Neuro-Insight in the UK, managing the growth of the business and overseeing projects across a range of media and industries. A creative and curious insight and marketing professional with a passion for people and leading insight to action. She has a track record of successfully building and leading insight capability and embedding this into organisations to drive action across multiple markets and functions.
Prior to working at Neuro-Insight, she worked across the luxury fragrance and skin care brands at P&G after which she created and led the global insight function at ghd. Shazia has a passion for truly actionable insights and the story told through data and is a strong advocate for gender and racial equality.
For 30 years Angus has been a Career Marketer working in the Consumer electronics IT and telecommunications industries. In 2019 he left his role as Chief marketing Officer of LG Australia to start some businesses in is own right including Small Business Answers and Register Today.
Jane Frost is CEO of MRS, the UK’s professional body for research which also regulates the UK sector, campaigning for better standards in data use via its trust mark Fair Data. MRS champions research and insight to government and business. MRS is the world’s oldest research association and represents both individuals and companies, qualifying researchers around the world.
Jane spent 8 years at senior levels in government, spearheading customer intelligence and strategy, latterly in HM Revenue & Customs, for which work she received the CBE.
With an international career working on brands like Shell, the BBC and Unilever, Jane has over 150 creative and marketing awards to her credit, including for the BBC’s record breaking “Perfect Day” campaign. She has always said that great insight was key to organisational transformation.
At the BBC, she was part of readying technology businesses for sale.
Jane is Vice-Chair of Fairtrade and a trustee of the Lowry as well as being a trustee of the sector charity MRBA and Archive, (AMSR). She has recently been made Co-Chair of the Red Cross Tiffany Circle.
Nikki Lavoie, Founder of MindSpark Research International, is a spirited and intuitive qualitative UX researcher who translates her passion for understanding people into strategic insight. She has focused largely on combining ethnographic and digital techniques in a cross-cultural context, as a result of her years spent in the US and as an expat living in Paris.
Nikki sits on the Board of the AQR and is also a member of the ESOMAR Council, and has been presenting on topics like agile qualitative research, linguistics and DEI (diversity, equality and inclusion) for over 15 years.
Over the last twenty-five years Richard has led or helped create some of the most innovative game technology companies in the industry. He has served as a game technology consultant for a wide variety of industries including energy, healthcare, education and motion pictures. He is co-founder and CEO of a machine learning company called Tanjo Inc. and co-founder of a simulation learning company called Ultisim Inc. At Aerospace giant Lockheed Martin he created and led a group of innovative engineers and designers across all mission areas called Virtual World Labs. Richard joined Lockheed Martin in 2007 when Lockheed acquired 3Dsolve, a North Carolina based computer game technology firm where he was founder and CEO.
Richard served for a decade on the executive management team of Virtus Corporation where he helped create several pioneering computer gaming companies including Red Storm Entertainment, with author Tom Clancy; iRock Entertainment with Ozzy Osbourne; and Timeline Computer Entertainment, with author Michael Crichton.
Dr. Damian Jankowicz is responsible for all aspects of information management and technology at CAMH, Canada’s largest mental health and addictions academic hospital.
Through partnerships with clinicians, researchers and educators, his group leverages technology and information to enrich CAMH’s mission to transform lives.
His priorities include fostering a data culture, advancing CAMH’s award winning electronic health record, applying the power of computational methods to enrich research, and innovating for patient engagement.
A PhD graduate of McMaster University, where he specialized in AI, machine learning and computational modelling, Dr. Jankowicz blends the passion for innovation with the power of technology to advance care, research and education.
Lisa currently leads the Global Customer Insights team at Merck & Co, Inc., USA, responsible for leveraging insights, analytics, and design to create innovative, compliant solutions to the challenges facing patients, providers, and payers in the delivery of lifesaving medicines and vaccines.
A strategic, solutions-oriented business leader responsible for delivering customer insights and experiences that drive business results, Lisa has been called a “change agent”, an “innovative disrupter”, and a “creator”, among others, for her efforts to challenge the status quo, harnessing the power of data, technology, behavioral science and emerging capabilities in the service of creating deeper insights and value creating solutions.
As 2020 Chair of the Insights Association and an active member of the board for the University of Georgia’s Masters in Marketing Research graduate program, Lisa is dedicated to advancing the capabilities and acumen of current and future talent in the industry.
Kristof started his career at Vlerick Business School where he spent more than 15 years as Associate Marketing Professor, Partner, and Member of the Board. He is a widely recognized expert in customer experience and consumer centricity, having published +15 peer-reviewed international articles, being included in the top 150 global customer experience thought leaders, and recognized as Master Marketer by the Belgian Association of Marketing.
Kristof is 50, lives in Ypres (West Flanders, Belgium) with his wife and two daughters, is taking his first steps in Krav Maga, and loves looking after the family’s three Shetland ponies, two chickens, and their dog Lucky.
Mathilde is the Executive Vice President of Global Operations at Toluna. Mathilde joined Toluna in 2005 and grew her team from 3 employees in a single location to around 700 team members worldwide. Over the past 15 years, Mathilde has been instrumental in defining and implementing the company’s operations strategy and has been actively involved in the due diligence and integration of various acquisitions.
Client centricity, employee engagement, efficiency through digitalization are the key drivers of her actions.
Mathilde holds a Masters degree in International Relations and Political Sciences from Sciences Politique.
17 years of strategic planning with the best international communication agencies have taught me how a brand can accelerate business transformation, by bringing employees and customers on board with change.
I have worked in Europe, China and USA and in each of these markets I have understood that the best brands are built on revealing the deep meaning of what a company does best.
Getting there requires to take the time to listen, understand, challenge leaders as well as employees, clients and investors… but at the end of the day, that is what makes the difference between a strong brand strategy and marketing make-up.
I have earned trust from leaders within companies as diverse as Mondelez, P&G, NBC Universal, Canal +, the US Postal, Audemars Piguet, Accor Hotels or Pernod Ricard.
In 2017, I launched One Thing at a Time, in order to gather all the necessary conditions to provide in depth support in a changing world. Agile structure, no ready-made solutions and methodologies and a network of experts who love working together and who share the same level of listening skills.
As CRO, Paul leads Sales & Marketing at Drop where he focuses on helping Drop members earn more rewards and working with brands and merchants to drive more efficient marketing and create a better understanding of their customers and their markets.
Kristin serves as an advisor and growth strategist to a number of cutting-edge marketing and analytics technology and services firms through her consultancy, ScaleHouse. She is the founder of two marketing analytics companies that she led to successful exits. Kristin co-founded OTX, an online research business that was named the fastest growing research firm in the world in 2002 and 2003 and was subsequently acquired by Zelnick Media & Pilot Group and again by Ipsos in 2007. She then founded Forefront Consulting Group, a research technology firm that was acquired by Decipher. Decipher was acquired by FocusVision in 2014 after seven consecutive years of double and triple digit growth.
Kristin is a licensed investment banker with Oberon Securities and a founder focused on helping fellow founders and executive teams scale and monetize their businesses. Her deal expertise on both sides of transactions comes from participating in both acquisitions and exits from $30 million to $225 million. She is also passionate about supporting founders in international markets execute their entry into the U.S.
Kristin also regularly contributes to both the commercial (Fast Company, Forbes) and academic press (Research World, Journal of Brand Strategy) where she explores emerging marketing and research methods. She is consistently ranked as one of the top 100 sales and branding experts to follow on social media.
Owen Hanks currently serves as CEO for Measure Protocol, an open blockchain-based protocol that facilitates a marketplace for person-based data where individuals take control of their data and monetize it directly with researchers, advertisers and brands. He has spent the past 25 years leading high-growth technology businesses and building teams across Europe.
In 2009 he founded Appealing Media, the first mobile application advertising network in the UK.