VoC Roadshow Preview: FlightSafety’s Rick Bedard

Like many companies considering the implementation of a VoC program, FlightSafety International—the world’s leading aviation training company—wanted to be proactive in gathering better intelligence from its customers and clients; and to become more agile in the marketplace.

On June 21st, Rick Bedard, Director of Training Operations for FlightSafety International will join us for Confirmit’s International Voice of the Customer Roadshow. Rick will share FlightSafety’s journey though the early challenges in managing feedback and how they now leverage feedback as the centrepiece of growing the company’s competitive advantage.

“By having a more efficient and robust way of collecting feedback, we’ve been able to measure our customer satisfaction more effectively,” says Rick. “We can respond faster to feedback, and proactively update our training programs, customer service, and facilities faster than our competition.”

This exclusive breakfast event, being held at The Ritz-Carlton Toronto, will also include presentations by Karine Del Moro, Senior Director, Confirmit and Steve Mast, President of Delvinia.

Join us to learn how your organization can engage your customers through a VoC program.

Space is limited, register today!