Only a small number of Canadians use grocery-store apps. Maybe that’s because apps don’t solve a lot of everyday shopper complaintsWith several of Canada’s big grocers creating branded mobile apps over the past year, there is no question grocery shopping is getting more techie. But are consumers … [Read more...] about Are grocery-store apps the answer to better customer service?
Two of our recent projects are featured in the online awards gallery for the first international Design for Experience (DfE) Awards program, presented in partnership with UX Magazine. Although we didn't take home the top prize this year, our dashboard project with The Weather Network and the … [Read more...] about Design for Experience Awards gallery showcases two Delvinia projects
Ever since the '90s, digital designers have faced the challenge of supporting different browsers and platforms. With the explosion of mobile devices into our modern digital eco-system it has made this even more challenging. And, with the rate of adoption of smartphones and tablets that challenge … [Read more...] about Responsive Versus Adaptive Design
In my last post about innovation, I spoke about how innovation is more than just developing the creative idea. Innovation is about developing opportunities for new relationships with your customers and partners, products and services and potentially new streams of revenue. To realize this kind of … [Read more...] about Innovation Rocks
In the past few years there's been a lot of talk from digital marketing "experts" (yes, I somehow made double quotes with my fingers while typing) about hyper-focusing their efforts on social media; … [Read more...] about Are You Putting Your Customers’ Experience First?