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	<title>Delvinia &#187; Digital Customer Experience</title>
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	<link>http://www.delvinia.com</link>
	<description>Digital Strategy &#38; Customer Experience Design Firm</description>
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		<title>Two Delvinia Projects Win International Business Awards</title>
		<link>http://www.delvinia.com/two-delvinia-projects-win-international-business-awards/</link>
		<comments>http://www.delvinia.com/two-delvinia-projects-win-international-business-awards/#comments</comments>
		<pubDate>Tue, 02 Aug 2011 15:36:21 +0000</pubDate>
		<dc:creator>Susan O'Neill</dc:creator>
				<category><![CDATA[delvinia]]></category>
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		<category><![CDATA[Adam Froman]]></category>
		<category><![CDATA[Canadian Opera Company]]></category>
		<category><![CDATA[Digital Customer Experience]]></category>
		<category><![CDATA[International Business Awards]]></category>
		<category><![CDATA[Manulife Financial]]></category>
		<category><![CDATA[steve mast]]></category>
		<category><![CDATA[Stevie Awards]]></category>
		<category><![CDATA[User Experience]]></category>

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		<description><![CDATA[Two websites enhanced by Delvinia’s design process have won International Stevie Awards in the 2011 International Business Awards. The creative refresh of the Canadian Opera Company’s website, www.coc.ca, won in the not-for-profit category and the redesign of Manulife Financial’s www.coverme.com won in the insurance category. In both cases, Delvinia took a collaborative, customer-centric approach towards [...]]]></description>
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		<title>New DIG Webinar Reveals Growing Influence of the Social Shopper</title>
		<link>http://www.delvinia.com/new-dig-webinar-reveals-growing-influence-of-the-social-shopper/</link>
		<comments>http://www.delvinia.com/new-dig-webinar-reveals-growing-influence-of-the-social-shopper/#comments</comments>
		<pubDate>Thu, 03 Mar 2011 19:36:09 +0000</pubDate>
		<dc:creator>Susan O'Neill</dc:creator>
				<category><![CDATA[delvinia]]></category>
		<category><![CDATA[Webinar]]></category>
		<category><![CDATA[Digital Customer Experience]]></category>
		<category><![CDATA[retail]]></category>
		<category><![CDATA[Social Shopper]]></category>

		<guid isPermaLink="false">http://www.delvinia.com/?p=4884</guid>
		<description><![CDATA[Understanding the digital behaviours of consumers is the focus of a new Delvinia Dig webinar being held at 2 p.m. ET on March 10. Delvinia President Steve Mast and Amy Sullivan, V.P. of Customer Insight, will provide an overview of the Dig report, The Social Shopper: A Lens into the Future of Retail Experiences. Released [...]]]></description>
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		<title>Best Buy&#8217;s Online Retail Experience Blunder</title>
		<link>http://www.delvinia.com/best-buys-online-retail-experience-blunder/</link>
		<comments>http://www.delvinia.com/best-buys-online-retail-experience-blunder/#comments</comments>
		<pubDate>Thu, 03 Feb 2011 18:46:26 +0000</pubDate>
		<dc:creator>Adam Froman</dc:creator>
				<category><![CDATA[Featured Story]]></category>
		<category><![CDATA[User Experience]]></category>
		<category><![CDATA[Adam Froman]]></category>
		<category><![CDATA[Best Buy]]></category>
		<category><![CDATA[Digital Customer Experience]]></category>
		<category><![CDATA[Online Retail]]></category>

		<guid isPermaLink="false">http://www.delvinia.com/?p=4212</guid>
		<description><![CDATA[Being the C.E.O. of a digital strategy and customer experience design firm, I am keenly aware of the ways in which organizations are adapting to the changing digital behaviours of their customers. Creating positive and consistent customer experiences is a cornerstone of the work we do for our clients at Delvinia. Given our focus on [...]]]></description>
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		<title>Canadian Opera Company busts stereotypes and goes digital &#8211; ITBusiness.ca Case Study</title>
		<link>http://www.delvinia.com/canadian-opera-company-busts-stereotypes-and-goes-digital-itbusiness-ca-case-study/</link>
		<comments>http://www.delvinia.com/canadian-opera-company-busts-stereotypes-and-goes-digital-itbusiness-ca-case-study/#comments</comments>
		<pubDate>Tue, 09 Mar 2010 19:22:34 +0000</pubDate>
		<dc:creator>Adam Froman</dc:creator>
				<category><![CDATA[Entertainment]]></category>
		<category><![CDATA[Featured Story]]></category>
		<category><![CDATA[Canadian Opera Company]]></category>
		<category><![CDATA[Digital Customer Experience]]></category>

		<guid isPermaLink="false">http://www.delvinia.com/?p=1986</guid>
		<description><![CDATA[It&#8217;s always nice when your work gets recognized and Brian Jackson from IT World Canada did a great job producing this video to showcase the strategic approach to helping the Canadian Opera Company create a digital customer experience that reflects the creative quality and alignment with the COC.   And even more kudos have to go [...]]]></description>
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		<title>An Opportunity for Change</title>
		<link>http://www.delvinia.com/an-opportunity-for-change/</link>
		<comments>http://www.delvinia.com/an-opportunity-for-change/#comments</comments>
		<pubDate>Mon, 08 Feb 2010 16:17:11 +0000</pubDate>
		<dc:creator>Adam Froman</dc:creator>
				<category><![CDATA[delvinia]]></category>
		<category><![CDATA[Featured Story]]></category>
		<category><![CDATA[Adam Froman]]></category>
		<category><![CDATA[Digital Customer Experience]]></category>
		<category><![CDATA[Gary Webster]]></category>
		<category><![CDATA[Social Networks]]></category>
		<category><![CDATA[socialmedia]]></category>
		<category><![CDATA[Toronto Transit Commission]]></category>

		<guid isPermaLink="false">http://www.delvinia.com/?p=1637</guid>
		<description><![CDATA[If you live in Toronto, it is hard not to hear about what has been going on with the Toronto Transit Commission (TTC) front line workers and commuters of the TTC.  For those that may have not, it started a couple of weeks back when a TTC rider took a picture  of  TTC ticket operator [...]]]></description>
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		<title>Canadian Opera Company shines at Opera America&#8217;s Electronic Media Forum</title>
		<link>http://www.delvinia.com/canadian-opera-company-shines-at-opera-americas-electronic-media-forum/</link>
		<comments>http://www.delvinia.com/canadian-opera-company-shines-at-opera-americas-electronic-media-forum/#comments</comments>
		<pubDate>Mon, 25 Jan 2010 04:38:54 +0000</pubDate>
		<dc:creator>Adam Froman</dc:creator>
				<category><![CDATA[delvinia]]></category>
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		<category><![CDATA[Adam Froman]]></category>
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		<description><![CDATA[I had the opportunity to give a presentation this past Thursday at the Opera America Electronic Media Forum in New York City. This conference was established to stimulate dialogue and ideas among Opera Companies across North America. The Canadian Opera Company (COC) asked me to join them to the conference and deliver a presentation on [...]]]></description>
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