Digital is not just your organizational website(s) or Facebook page (though those are two components of digital). Digital should be framed as a transformative enabler that allows organizations to: Engage customers in a two-way dialogue Change the way your organization delivers products and … [Read more...] about How Business Leaders Should Think About Digital
Digital Customer Experience
If you want to have the competitive advantage in your industry, country or globally then you need to know what everyone else is doing out there - and I mean everyone else, not just your direct competitors. While it is super critical to keep your finger on the pulse of your direct competitors, and to … [Read more...] about Competitive Reviews – Uh, What Are They Good For? Absolutely Everything
Amy Sullivan, Delvinia's VP of Insights, is among the speakers presenting at the 4th Reinventing Customer Service Conference being hosted by Federated Press next week. The three-day conference, which takes place from February 5-7 at the Novotel Toronto Centre Hotel, focuses on "maximizing the … [Read more...] about Speaking Engagements: Reinventing Customer Service Conference
In this, the last installment of our three-part series, I'll explain the final stage in our process: action. My name is Charles Sue-Wah-Sing and I head our design practice here at Delvinia. I work closely with the practice heads and team leads to deliver the final designs and execution on client … [Read more...] about The Art of Turning Insight into Action – Part Three: It's Time to Take Action
In Part One of our series, we introduced the first part of Delvinia's three-part process: insight. In this second installment, we extend the examples to illustrate how and why we tackle digital strategy on behalf of our clients. I'm Rosalina Lin-Allen and I head our strategy practice. I work … [Read more...] about The Art of Turning Insight into Action – Part Two: What is Strategy?