Have you noticed the steady increase in automation and smart machines being embedded into every aspect of your daily life? Uber uses a smartphone application to connect passengers with drivers, which has automated and replaced the traditional taxi dispatcher. The Yotel New York hotel in New York … [Read more...] about A successful digital business = smart machines + smart people
Confirmit kicks off its global roadshow next month with CCC'14 Orlando, which takes place at the Ritz-Carlton, Grande Lakes on May 8-9. This year, the technology provider is adopting a 'Be a Hero' theme for the event and celebrating the people who are driving positive change in their … [Read more...] about Speaking Engagements: Confirmit Community Conference
Recently I was asked by our president to organize an internal team building workshop for our staff inspired by the Institute of Design at Stanford University. I was more than happy to do it. The Institute, or d.school as it's known, has become one of the most talked about institutions because of … [Read more...] about It’s time to rethink how we buy groceries
Marketers want to ensure that their customers have a consistently good experience. They understand that it will go a long way to solve a key problem such as, "How can we sell more of product Y?" We like to look at things from a slightly different perspective: "What's stopping the customer from … [Read more...] about Achieving Customer Experience Harmony
During the 2013 CMA National Convention, held last month, St. Joseph Communications interviewed a number of industry experts – including our President Steve Mast – to ask them how they define omnichannel. According to the company, no two experts expressed the same definition, but the over-arching … [Read more...] about What is Omnichannel?