Strategy & Design
We apply a people-centric, insights driven process to design as a means to empower organizations to become more innovative, to increase revenue and improve efficiency.
Our insight team uses both qualitative and quantitative research methods that uncover deep emotional and behavioural insights.
Our digital strategy experts define a clear vision for the businesses of today and tomorrow and the experiences they deliver for their customers.
Our innovative design and UX experts help you realize the strategy to elevate the customer experience as your evolve your business.
Products & Tools
Delvinia employs a suite of tools and proprietary products and methodologies to listen to the voice of your customer and other stakeholders in order to evaluate your challenges and optimize and innovate the customer experience. Here are just a few of the tools we can leverage to tackle your challenge.
Our proprietary online research community of 200,000+ Canadians from all walks of life who have opted-in to give us their thoughts and opinions. This panel has been profiled on over 300 variables related to their ownership and usage of digital technologies.
Customer Experience Mapping
Gain a comprehensive understanding of your customer’s experience, including all of their interactions with your brand throughout the journey from awareness to post-purchase evaluation, across channels. Delvinia’s Customer Journey Maps shed new light on your customers’ path to purchase and help you to better align your services and offerings with their needs and actions, alleviating their pain points and yours.
From social listening to customer satisfaction surveys, our tools enable you to uncover key customer insights and turn them into action.