The Toronto date for the events, which are being held in various cities across Europe and the United States this spring, includes an exclusive VoC breakfast at The Ritz-Carlton, Toronto and an afternoon Mobile Research session at the Corus Quay Lounge & Theatre.
VoC Breakfast Event
The Ritz-Carlton, Toronto
181 Wellington Street West
8 a.m. – Coffee and Breakfast
8:30 a.m. – Program Begins
10:30 a.m. – Coffee and networking session
Karine Del Moro, Senior Director, Confirmit, will be sharing best practices in VoC programs, Delvinia President Steve Mast will share success stories and insights to help you understand how VoC is an integral part of an overall Customer Experience Management program, and Rick Bedard, Director of Training Operations with FlightSafety International, will share how his company is using its VoC program to collect feedback and measure customer satisfaction.
Who should attend?
Customer experience executives and professionals in charge of the strategy and implementation of VoC programs in their business, B2B and B2C companies, not-for-profit and government organizations, media partners and analysts.
Mobile Research Event
25 Dockside Drive
4:30 p.m. – Coffee & Refreshments
5 p.m. – Program Begins
7 p.m. – Cocktail Reception
Confirmit will share best practices in mobile research, Amy Sullivan, Delvinia’s VP Customer Insight, will share some of our latest research on mobile behaviours in Canada, and AskingCanadians VP Raj Manocha, along with BrandSpark’s Mark Baltazar, will share success stories from RBC Royal Bank, HBC, and a major CPG brand.
Who should attend?
Market Research and Customer Experience professionals looking to implement or improve mobile engagement.
These events are complimentary and space is limited, so be sure to visit the registration pages to RSVP as soon as possible.
We hope you’ll be able to join us.