We’re committed to helping our clients improve, create and innovate their digital customer experiences. That’s been our focus since 1998. Today we’re finding many organizations and brands we serve are in need of faster answers and more efficient solutions to specific customer experience programs.
To help our clients quickly and cost effectively identify opportunities to improve and optimize their customer experience, we created a line of Customer Experience (CX) Programs. These programs all come with a defined set of deliverables, a reduced timeframe – typically one to two weeks – and a fixed price. And, they complement our existing Voice of the Customer Programs.
One of the biggest challenges we see today is businesses struggling to convert customers through their website and mobile platforms. Our Platform Optimization Program will quickly shed new light on your customer’s path to purchase. Using a data-driven approach our experts will review, analyze and provide a set of actionable recommendations to increase your conversation rate.
We can also help you differentiate your brand in a crowded digital eco-system with our Competitive Audit Program. Our experts will assess your digital strategy, products and platforms against your competitors, and industry trends, to find innovative ways to distance your brand and differentiate yourself in the marketplace.
These are just two examples of our new CX Programs. The full range of services includes:
- Digital Innovation Workshop
- Customer Experience Evaluation
- Online User Testing
- Customer Journey Mapping
- Competitive Audit
- Segmentation Analysis
- Platform Optimization