Our front office doors have been bothering me for a long time. And it’s not just me … everyone who walks thru does the same thing: pulls, pauses, looks down at the door handle and if they don’t see the “Push” sign, keeps tugging to pull it open. Persistent types eventually stop tugging long enough to figure out that they need to push.
It’s a simple activity we do hundreds of times a day without thinking so why is this door a poor design?
After looking around at various retail, office, apartment doors that are entranced from the street, I notice they all pull out, while inside doors tend to push in. Apparently there is a fire regulation that states outside doors must pull out.
Still, it leaves me wondering why our instinct is to ‘pull’ on inside doors. My theory is that the visual clue of the glass doors and the fact that we know it’s an office, subconsciously sends a message to our brain that tells us that door is a “pull”.
I’ve mentioned it to some colleagues around the office and they believe the shape of the door handle invites the the ‘pull’. Another visual clue as to how the door works. Usually pull doors have handles that allow you to hook your fingers in for an easier pull. The handles on both sides of our doors require you to push down. This type of handle typically equates with a push motion.
Where does that leave us? If we change the outside door to match people’s natural inclination of pulling without changing the door handles, are we transferring the frustration to the inside where people leaving the office now push instead of pull? The addition of the push and pull signs were a post-implementation effort to eliminate the issue, which obviously it hasn’t.
Of course, it raises other questions like: Who designed this door and why did they do it like they did? Why didn’t it follow standards? When it was installed, didn’t they realize that there was something wrong with it? Did they even bother to test it?
Usually I wouldn’t dwell on the visual and functional design of something so everyday but because I’m in and out the door more frequently (over five times daily!) – it’s really gotten to me.