Are Canadians wearing tech?

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Wearable technology has been around for a long time. (Come to think of it, I can’t seem to remember where I left my Bluetooth headset. Anyway…) Thanks to the unveiling of innovations like Google Glass, wearable technology has taken the spotlight away from smartphones and other mobile devices. Last week, Google was at it again more »

From desktop to wearables: Our deepening intimacy with data and technology

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In recent years our relationship with computer technology has begun to evolve in a much more personal way. If we had to give that relationship a Facebook status, it could certainly be, “It’s complicated.” Young people growing up today will never know a time when ‘the’ computer was simply a more efficient tool for data more »

Is the Magic of Digital Technology Disappearing Right Before Our Eyes?

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Welcome to the future. We may be short on flying cars, robot maids and moon bases, but nonetheless digital technologies have become part of (nearly) everyone’s daily lives. However, our everyday experiences with digital technologies are evolving to be less magical and more useful. What were once limited interactions with technology—such as using a bulky more »

Evolving Customer Service to the Reality of Omnichannel Retail

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Recently, French Bank Societe Generale advertised that they would respond to Twitter customer service requests within 30 minutes (Monday to Friday 9-5). While Societe Generale is not the first bank to offer customer service on social media, it is part of a larger trend to offer a consistent customer experience no matter what channel that more »

Knowledge without Learning

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We’ve long been taught that knowledge is power, and surely we’ve all been in a situation where increased access to knowledge or information has made us feel like we’re in the drivers’ seat of a conversation. But, in today’s world of technology where we have resources like Google, Bing, Wikipedia, Ask.com, translation apps and navigation more »