With more than 100 fintech startups launching in Canada since last August there’s no doubt Canadian consumers have more and more choice when it comes to how they want to handle their financial services. And, Steve Mast, our President and Chief Innovation Officer, believes financial institutions … [Read more...] about Disrupting traditional business models and commercializing fintech innovation
In my last blog post I discussed how people are spending less and less time on their desktops and more time using their mobile devices for their everyday online activities such as product research and shopping. A recent survey of our AskingCanadians online research community revealed that 20 per … [Read more...] about 8 Tips for Designing Your Mobile Purchasing Experience
On Tuesday, Rosalina Lin-Allen, our Director of Strategy, presented a webinar on E-commerce Trends for 2013 in partnership with Tenzing Hosting. While other channels have suffered during the recession, e-commerce continues to show impressive growth, averaging a 13%+ growth rate year-over-year … [Read more...] about Webinar Recording: E-commerce Trends for 2013
The intersection between digital, social and physical experiences. I recently met up with friends for dinner and a movie. I booked the dinner and paid via my smartphone; booked the movie and picked up the tickets via my smartphone; bought a coffee after the show, and you guessed it, paid with my … [Read more...] about Screens & Places: Is it time to leave your wallet at home?
Last year at this time we successfully introduced Manulife Financial into the Canadian mobile market through the launch of its CoverMe™ Packing App for iOS devices. To continue the momentum, we analyzed six months of customer feedback, reviews and application user data to recommend a series of new … [Read more...] about Enhancing the Customer Experience: Manulife Financial Updates its Mobile Packing App