In the past few years there's been a lot of talk from digital marketing "experts" (yes, I somehow made double quotes with my fingers while typing) about hyper-focusing their efforts on social media; … [Read more...] about Are You Putting Your Customers’ Experience First?
The intersection between digital, social and physical experiences. Forrester recently released their second research report, Meet The Changing Needs Of Connected Customers. This is part two of a three part series. As in the first report, The Unified Customer Experience Imperative, I was asked to … [Read more...] about Screens & Places: Is digital the glue to unifying today’s fragmented customer experience? | Part Two
In my last blog post I discussed how people are spending less and less time on their desktops and more time using their mobile devices for their everyday online activities such as product research and shopping. A recent survey of our AskingCanadians online research community revealed that 20 per … [Read more...] about 8 Tips for Designing Your Mobile Purchasing Experience
I was having dinner with a good friend of mine the other night to celebrate his recent contract to work with one of, if not the largest gaming company, EA, out of their Vancouver offices. Having always been intrigued and amazed by his creative skillset (he draws graphic novels for fun) I encouraged … [Read more...] about Beauty in technology: It’s all about the experience you give the consumer
As the Head of Design at Delvinia I'm always challenged by my clients, my team and my personal desire to push the boundaries for whatever we're assigned to create. Fortunately we can produce great projects here. However, to earn the distinction between creating something great from something truly … [Read more...] about Innovation is More than Creative