SickKids Foundation Launches Delvinia-Designed Responsive Website

Enhancements reflect the Foundation’s brand, support the donor experience (Toronto, ON) May 13, 2014 – Delvinia is pleased to support SickKids Foundation in the launch of its newly redesigned website, which showcases the organization’s fundraising efforts and enhances the digital experience for donors. SickKids Foundation initially approached Delvinia to conduct a digital audit and strategic […]

Speaking Engagements: Confirmit Community Conference

Confirmit kicks off its global roadshow next month with CCC’14 Orlando, which takes place at the Ritz-Carlton, Grande Lakes on May 8-9. This year, the technology provider is adopting a ‘Be a Hero’ theme for the event and celebrating the people who are driving positive change in their organizations. “Whether you’re a customer experience, employee engagement […]

Building loyalty with the new consumer

There has been a lot of discussion around building customer loyalty since the financial crisis hit. Brands often ask us, what are the drivers of loyalty? How do we successfully drive loyalty with a fickle consumer base? Of late, Delvinia has had the privilege of working with Student Price Card (SPC), a youth loyalty brand, […]

It’s time to rethink how we buy groceries

Recently I was asked by our president to organize an internal team building workshop for our staff inspired by the Institute of Design at Stanford University. I was more than happy to do it. The Institute, or d.school as it’s known, has become one of the most talked about institutions because of the methodology they […]

Achieving Customer Experience Harmony

Marketers want to ensure that their customers have a consistently good experience. They understand that it will go a long way to solve a key problem such as, “How can we sell more of product Y?” We like to look at things from a slightly different perspective: “What’s stopping the customer from buying more of […]

Helping Envision the Future Donor Experience

Helping organizations visualize—and realize—their ideal customer experience is something we do in our work every day. And, on occasion, we conduct creative workshops to help steer organizations through that process. For the past two years we’ve been fortunate to have SickKids Foundation as a client. And we recently had the opportunity to facilitate an Engagement […]