Delvinia is a leading digital strategy & experience design consultancy. We apply a people-centric, insights driven process to design as a means to empower organizations to become more innovative, to increase revenue and improve efficiency.
Our multi-disciplinary team of researchers, designers, anthropologists, engineers and strategists helps organizations to envision the future relationship between the brand and customer. We innovate and design new, digital products and experiences, and define the strategy and roadmap to bring them to life for your brand.
We believe it’s critical to include your customer at every stage of designing better customer experiences. This is why we created AskingCanadians™ an online research community comprised of more than 200,000 Canadians from across the country.
Digital technologies are constantly changing the way people interact with each other and with brands. As customer attitudes and behaviours change, businesses need answers to new kinds of questions. Here are some of the big questions we have helped companies solve:
- How do you embed digital technologies into a retail environment to seamlessly deepen customer engagement with products and services?
- How can a national broadcaster use digital effectively to increase relevance and reach to local markets?
- How can digital technology be leveraged to support people with diabetes in managing their health while increasing cost efficiencies?
- How can a major insurance brand use digital technologies to capture savings while empowering consumers and increasing their satisfaction?
If you’d like to know more about the types of customer experience problems we solve, please visit our work section.
Digital is a transformative force that has caused a paradigm shift in the relationship between organizations and consumers. This shift presents critical opportunities for brands and organizations to streamline their business processes while increasing their share of market through the design of compelling, innovative customer experiences that engage the consumer as a steward of the brand.
In the past, corporations dictated how consumers do business with them – tightly controlling the brand message and dictating the purchase journey. Today, however, customers are empowered through digital with unprecedented access to information and to one another, as well as peer perspectives on brands, products, and services. As consumers have evolved from consuming to also producing influential content, they have also begun to assert a preference to exercise control over the purchase journey. In this way, consumers’ increasing autonomy has precipitated a change in the way they interact with brands and leveled the playing field between them.
At the same time, digital allows organizations to collect data on their customers and operations in unprecedented ways. We are now at a point where we can affordably process large amounts of data in real-time, as a means to make better decisions, faster.