Over the years we’ve refined our process down to three simple phases: Insight, Strategy & Action.
We believe that acting in the interest of your customers requires you to know them well first. That is why during the first phase of any Delvinia project we use a variety of methods, ranging from online research communities to web analytics, social media monitoring and good old fashion people watching to gain qualitative and quantitative insights about them. In this way, we ensure that the strategies we propose address the needs of your organization without compromising customer satisfaction and loyalty.
During the second phase of the work we supplement those customer insights with our knowledge of digital trends and creativity to articulate a clear vision and roadmap designed to meet your objectives. Our multi-disciplinary teams allow us to view the issue at hand from many angles, as we draw from the worlds of business, anthropology, engineering, psychology, architecture and design. As a result, Delvinia digital strategy and design is well grounded in the competitive landscape of today, yet able to anticipate and even set the agenda for competitive challenges tomorrow.
In the final phase of the engagement we develop a range of ideas, designs and fresh new digital customer experiences and measureable outcomes. Moreover, we provide you with a detailed and realistic roadmap for your organization to navigate. In consultation with you, we also define key performance indicators for the monitor and measure on an ongoing basis to ensure that you are achieving your objectives. Based on these metrics, Delvinia will support your organization in refining and optimizing its plan for success in the digital space.
To find out more about our work, please see our case studies.